Desktop/Systems Support Specialist
Job in
Grapevine, Tarrant County, Texas, 76099, USA
Listed on 2026-09-20
Listing for:
BravoTECH
Full Time
position Listed on 2026-09-20
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
Growing organization seeking a customer-focused IT Support Specialist to provide hands-on technology support across multiple locations. This is primarily an end-user support role with opportunities to grow into systems administration, cloud, networking, and infrastructure.
Responsibilities- Provide Tier 1/2 support for Windows devices, mobile devices, printers, AV, software, and connectivity.
- Manage tickets, troubleshoot issues, communicate with users, and follow through to resolution.
- Support Windows endpoint deployment, imaging, patching, and device management.
- Assist with Microsoft 365, Active Directory/Entra , user accounts, permissions, and MFA.
- Troubleshoot basic networking, VPN, wireless, and site connectivity issues.
- Support onboarding/offboarding, IT asset management, documentation, and process improvement.
- 2-4+ years of Help Desk, Desktop Support, or IT Support experience.
- Strong Windows troubleshooting and customer service skills.
- Experience with Microsoft 365 and Active Directory/Entra .
- Strong communication, judgment, ownership, and follow-through.
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