Mechanical Claims Adjuster II at CareGard Warranty Services, Inc. Grapevine, TX

Mechanical Claims Adjuster II – Grapevine, TX

Mechanical Claims Adjuster II position requiring strong mechanical knowledge and the ability to evaluate and resolve extended service contract claims.

• Ability to troubleshoot mechanical breakdown claims to determine whether customer complaints, repair facility diagnoses, and failed parts match.
• Verify if the failure meets the criteria for approval based on the conditions of the extended service contract.
• Verify repair costs using standard “national labor time guides” (including labor rates and time) to ensure estimates are within approval guidelines and that other resources, such as technical bulletins, recalls, system comments, and other requirements, are properly used during adjudication.
• Determine if the claim meets the criteria for a field inspection based on the cause of failure, cost estimate, and failures submitted by the repair facility.
• Document all interactions, research, verifications, and other claim‑related information in the database.
• Interact with customers, agents, dealers, and other relevant parties to complete all claims investigations.
• Partner with other departments, claims adjusters and management staff to identify options that support claims resolution and approval.
• Retrieve information from the claim file system and communicate information to the customers, dealers, repair facilities, and vendors.

• Minimum of two years of hands‑on automotive repair and diagnosis experience as a Line Tech or Service Advisor, including knowledge of heavy mechanical breakdowns.
• ASE Certification (A1-A9) – must have at least two.
• Excellent negotiation skills.
• Proficient computer and data entry skills, heavy use of Windows‑based programs.
• Professional telephone etiquette and excellent oral and written communication skills in the English language.
• A desire to learn and a passion for helping people.
• Strong attention to detail, dependability, and follow‑through.
• Fluency in Spanish is a plus.

• Nine Paid Company Holidays
• Paid Time Off – progressive with tenure
• Health/Dental, Vision Insurance
• H.S.A. with company match
• Life Insurance & Short‑Term Disability – Company provided
• Additional Life Insurance and Long‑Term Disability – employee optional
• Continuing Education Assistance
• 401(k)
• Employee Recognition Events