Claim Manager

Benefits

• Health insurance
• Dental insurance
• Medical, Dental, and Vision
• Paid Time Off
• Sick Paid Time Off
• Paid Parental Leave
• 401(k) and 401(k) matching
• Bonus based on performance
• Competitive salary

• Monitor claim file status and audit jobs to validate that all documentation has been received from the field.
• Review estimates for customers and insurance through insurance software and prepare job file reports as needed.
• Review job close-outs by completing and reviewing job file documentation for insurance and/or customer.
• Coordinate and manage any claim disputes with insurance carriers.
• Handle complex insurance claims, etc., are handled with care and ensure customers are satisfied with Team Shaw service with no gaps in communication.
• Ensure adjuster communication is constant and transparent for maximum adjuster comfort regarding claims.
• Audit all jobs to ensure integrity of the file and that the job is closed out properly and ready for invoicing.
• Assist the team in handling escalated customer issues, resolving complex problems, and ensuring that customers are satisfied with the resolutions.

• 5+ years of administrative or office-related experience.
• 5+ years of insurance-related experience using Xactimate.
• Experience with writing estimates, job file processes, and quality assurance a plus.
• Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus.
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone at all times.
• Polite, confident, and excellent customer service skills, including listening and questioning skills.
• Ability to remain calm and professional during tense or stressful situations.
• Excellent organizational skills and strong attention to detail.
• Very self-motivated and goal-oriented.
• Ability to multi-task.
• Capability to work in a fast-paced, team-oriented office environment.
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel).
• Ability to learn new software.
• Ability to successfully complete a background check subject to applicable law.

• 40 hours/week, flexible to work overtime when required.

Compensation: $65,000.00 - $85,000.00 per year

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.