Freight Forwarder – Air Export Gateway

• Coordinate air export shipments directly from the gateway facility, including booking cargo space, arranging pick-ups, and coordinating with carriers and airlines
• Ensure compliance with export regulations and documentation requirements
• Prepare air waybills, commercial invoices, packing lists, and export licenses
• Verify documentation accuracy and completeness for customs clearance and cargo acceptance
• Facilitate customs clearance, file export declarations, and obtain required permits or certificates
• Monitor shipments from the gateway facility to destination airports, track transit milestones, and provide status updates
• Address transit issues or delays and implement corrective actions
• Serve as primary client contact regarding shipment status, transit times, and documentation requirements
• Address client inquiries, concerns, and requests
• Liaise with freight carriers, ground handlers, customs brokers, and other service providers
• Negotiate rates and terms with suppliers
• Verify shipment data and documentation for regulatory and client compliance
• Conduct quality checks on cargo packaging, labeling, and documentation
• Identify process improvements and efficiency enhancements in air export operations
• Implement best practices and quality standards to improve service delivery and customer satisfaction

• Bachelor’s degree in logistics, supply chain management, international business, or a related field preferred
• Additional certifications in freight forwarding or customs brokerage advantageous
• Minimum 2–3 years of experience in freight forwarding, air export operations, or international logistics
• Specific air freight experience preferred
• Strong knowledge of air freight operations, international trade regulations, and customs procedures
• Excellent organizational and time management skills
• Proficiency with freight forwarding software and systems such as Cargo Wise and CHAMP Cargo systems
• Effective communication and negotiation abilities
• Attention to detail and accuracy in documentation and data entry
• IATA or FIATA certification preferred
• Experience handling perishable goods or hazardous materials in air freight preferred
• Familiarity with industry-specific regulations and compliance standards
• Fluent in English, oral and written
• Proficiency in Microsoft Office suite, including Word, Excel, and Outlook
• Familiarity with freight forwarding systems for booking, tracking, and documentation management

Demonstrates expertise in air export operations, including compliance with international trade regulations and customs procedures. Proficient in utilizing freight forwarding software and managing documentation for efficient shipment coordination.

• Air Freight Operations
• Freight Forwarding Software
• Customs Procedures
• Documentation Accuracy
• Client Communication

• Air Export Operations
• Export Documentation
• Customs Clearance
• Cargo Space Booking
• Shipment Tracking
• Process Improvement
• Quality Checks
• Data Verification
• Negotiation Skills
• Regulatory Compliance

• Organizational Skills
• Time Management
• Attention to Detail
• Effective Communication
• Problem-Solving

• IATA Certification
• FIATA Certification

• Freight Forwarding
• International Logistics
• Export Regulations
• Customs Brokerage
• Air Waybills

• Cargo Wise
• CHAMP Cargo systems
• Microsoft Office Suite