Guest Experience Supervisor
Listed on 2026-03-01
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Management
Retail & Store Manager
What you’ll bring to the team Guest Experience Supervisor 🎢✨
LEGOLAND Discovery Center Dallas 🧱
Are you passionate about creating unforgettable memories and leading a team in a fun, fast‑paced environment? Join LEGOLAND Discovery Center Dallas and help deliver amazing guest experiences every single day!
As a Guest Experience Supervisor
, you’ll be a hands‑on leader on the attraction floor, inspiring your team, supporting daily operations, and ensuring every guest leaves with a smile 😊
In this exciting leadership role, you will:
- 🌟 Lead from the attraction floor, providing example‑based, shoulder‑to‑shoulder leadership
- 😊 Deliver outstanding guest care aligned with Guest Obsession standards
- 👥 Motivate, coach, and develop team members to reach their full potential
- 📣 Deliver engaging daily team briefings and maintain clear communication
- 🎯 Support daily operations and ensure all positions are effectively covered
- 🛟 Uphold the highest standards of safety, presentation, and guest service
- 💡 Empower the team to confidently handle service recovery moments
- 🧱 Monitor guest‑facing areas and help enhance the overall experience
- 💬 Provide feedback to drive performance and maximize sales opportunities
- 📅 Assist with scheduling, training, and performance support🏰 Support Duty Manager shifts overseeing attraction‑wide operations
- ✨ Encourage new ideas and innovation to improve the business
This role is highly interactive, guest‑facing, and perfect for leaders who love being where the action is!
What We’re Looking For 🕵️♂️To thrive in this role, you’ll need:
- ✔ High school diploma or GED
- ✔ At least two years of supervisory experience in a guest‑facing environment
- ✔ Strong leadership and communication skills
- ✔ A calm, confident approach in a busy, high‑energy setting
- ✔ Excellent guest service and problem‑solving abilities
- ✔ Sales awareness and attention to detail
- ✔ Comfort working with POS or computerized systems
- ✔ The ability to multitask and stay organized
Most importantly — a positive attitude and passion for creating amazing guest moments! 🎉
Benefits Why You’ll Love It Here!- 🏥 Health care options (medical, dental, and vision plans)
- 🌴 Paid Time Off (PTO)
- 🎢 Merlin Magic Pass for friends and family to enjoy the parks and attractions
- 🏆 Recognition programs and rewards
- 💰 401(k) program with company match
- 🎓 Tuition reimbursement programs
USD $20.00/Hr.
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