Retail General Manager - DFW Airport

Dallas/ Ft Worth International Airport
2920 Northbound Service Road
Grapevine, TX 75261, USA

The General Manager is responsible for planning, directing, and coordinating all retail store operations within an assigned airport location. This role provides strategic leadership focused on driving operational excellence, maximizing profitability, enhancing the guest experience, and developing high-performing teams.

The General Manager serves as a visible leader within the operation and is accountable for sales growth, financial performance, staffing, compliance, merchandising execution, operational standards, and overall location performance. This role fosters a culture of accountability, collaboration, engagement, and first-class customer service while maintaining strong relationships with airport authorities, business partners, vendors, and corporate stakeholders.

The General Manager leads by example, promotes continuous development, and is committed to building bench strength, improving operational efficiency, and driving results through innovation and strategic execution.

Paradies Lagardère is an award-winning and innovative Airport Concessionaire dedicated to delivering industry-leading retail and dining experiences in airports across North America. We are seeking passionate, driven leaders who thrive in fast-paced environments and are committed to operational excellence, team development, and exceptional guest service.

Fun and fast-paced work environment

Medical benefits

Company-paid time off

401(k) program

Online learning system

Associate recognition programs

Merchandise and dining discounts

Transportation and parking assistance

Working for Paradies Lagardère provides the opportunity to make a meaningful impact on your team, guests, airport partners, and community.

Build an engaged, high-performing workplace focused on accountability, development, and operational success.

Lead and develop management teams by setting clear expectations related to financial performance, associate engagement, guest satisfaction, staffing, and operational execution.

Inspire and mentor team members to reach their full potential while developing bench strength and succession plans across the operation.

Promote a coaching culture by holding leaders accountable to company policies, operational standards, and performance expectations.

Ensure recruiting, onboarding, training, and development processes create a positive and engaging associate experience.

Support internal promotion opportunities whenever possible to strengthen leadership continuity and organizational growth.

Conduct timely and fair performance evaluations while providing consistent coaching and feedback.

Foster a collaborative, inclusive, and positive work environment through open communication and strong leadership presence.

Lead associate engagement efforts and maintain ongoing communication with leadership teams to assess morale, identify concerns, and drive improvements.

Drive consistent execution of operational standards while delivering exceptional guest experiences.

Maintain a first-class retail environment focused on customer service, cleanliness, merchandising standards, safety, and operational excellence.

Ensure positive guest service in all areas by resolving customer concerns promptly and professionally.

Coordinate and oversee all retail operations to improve efficiency, maximize productivity, and support sales growth.

Monitor operational performance and adjust business strategies as necessary to support operational and financial goals.

Ensure compliance with company policies, airport regulations, security procedures, and record-keeping standards.

Maintain strong relationships with airport leadership, vendors, business partners, and industry stakeholders.

Ensure all opening, closing, inventory, cash handling, and operational procedures are completed accurately and consistently.

Maintain visibility throughout the operation and serve as an accessible resource for managers, associates, guests, and airport partners.

Drive…