District Service Quality Supervisor

Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America.

We are a subsidiary of Purolator Inc., Canada's largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on You Tube and Linked In.

When we say we're the best, we're not just tooting our own horn. We're incredibly proud of the many awards we've won for shipping to, from, and within Canada.

Purolator International provides a "Best in Class" Total Rewards package to employees and their families.

• Medical & Prescription Drugs (80%+ premium paid by Employer)
• Employer Funded Health Savings Account (H.S.A)
• Dental and Vision plans
• Employer funded Short/Long Term Disability & Life Insurance
• Accident, Hospital & Critical Illness Plans
• Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
• Annual Bonus Incentive Plan
• Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days
• Paid Holidays
• 100% Paid Extended Parental/Maternity Leave Program
• 100% subsidized pay Military/Reserves Leave Program
• Tuition Assistance
• Wellness Program
• Identify Theft Protection Discount Program
• Pet Insurance Discount Program

We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc.

The District Quality Service Supervisor (DSQS) is a critical member of the Operations team. This position will report to the Sr. Manager of Operational Excellence and will have direct oversight of assigned operational branches with Warehouse Supervisors reporting into this role from various regions within the district. This DSQS supports all West District operational functions, including line haul, pickup, and delivery, while working closely with Transportation and other internal teams to ensure smooth, efficient daily operations.

The DSQS reports branch-level operational metrics, including ontime performance, cost per pound, linehaul utilization, and material handling costs, to the District Management team for consolidated reporting, analysis, root cause identification, and continuous improvement. The DSQS will be analyzing branch-level operational information reports to look at root cause analysis and corrective action for continuous improvement. This position will assist with training, development and health & safety best practices.

Grapevine, TX

Monday - Friday, 1st shift consisting of 37.5 weekly hours.

Day to Day Operations, Resolutions & Escalations

• Resolve customs clearance issues and support bonded shipment escalations with customers and brokers.
• Foster a culture of respect, trust, and effective issue resolution across operational and customer support teams.
• Facilitate and expedite after-hours linehaul issues.
• Support customer onboarding by participating in project teams to ensure successful launches.
• Maintain and report district ontime performance and failure metrics to the Sr. Manager of Operational Excellence.
• Oversee dock operations and personnel in locations without a Warehouse Supervisor.
• Manage district Health & Safety programs.
• Lead performance management for multiple Supervisors.
• Monitor overtime and recommend staffing adjustments.
• Provide onsite operational and documentation support for first day shipping at new customer facilities.
• Conduct root cause analysis on recurring service issues.
• Provide operational coverage for district warehouses during vacations or training.
• Partner with the CRR Supervisor on customer related operational issues.
• Guide and support OSS staff with facility level problem resolution.
• Coordinate daily activities with agent partners from pickup through final delivery.

Continuous Improvement & Operational Excellence

• Analyze dock operations and recommend process improvements to enhance production and linehaul performance.
• Ensure data, compliance and conduct facility audits.
• Improve warehouse production across district branches and support Warehouse Supervisors in meeting corporate metrics.
• Identify, plan, and implement continuous improvement initiatives.
• Support district lean process initiatives.

Performance Management & Development

• Set and monitor work goals, standards, and expectations for team members.
• Drive service quality initiatives and ensure compliance in areas such as warehouse production, hazmat, dangerous goods, and environmental health and safety.
• Communicate operational programs and policies to warehouse employees.
• Train and orient new warehouse staff on…