Contents Supervisor​/Crew Chief

Position: Contents Supervisor/ Crew Chief
SERVPRO Team Shaw
- Ranked #4 Fastest Growing Mid-Market Company in North Texas by Dallas Business JournalSERVPRO Team Shaw is one of the largest SERVPROs in Texas and has grown from one location in 2019 to 30 locations today. We have grown 10x in the last 3 years and are looking to double in growth in near future. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction.

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, Reconstruction and Capital Improvement Projects. If you have a sense of urgency and want to grow with a company that has seen 10x growth over the last 2 years, look no further and apply today!

Key Responsibilities:

As a Contents Crew Chief, you will lead and manage all aspects of contents restoration, including inventory, pack-out, cleaning, and return of customers’ personal property after fire, water, or other types of property damage. This role requires exceptional organizational skills, customer service expertise, and the ability to lead a team in a fast-paced, often high-stress environment. In this role, you will also:

Key Responsibilities Coordinate/Assist Project Leads with scheduling of technicians, laborers, and subcontractors

Manage the customer and client experience and overall customer satisfaction tracked with online reviews

Communicate clear expectations to contents technicians and supervise their activities

Document a detailed and accurate job file to support the services provided

Manage labor and consumable item usage on assigned projects

Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities:

Communicate and follow all OSHA guidelines for job safety

Manage assets by protecting and using equipment and materials properly

Coach and train restoration technicians

Schedule:

Monday
- Friday, 8:00 AM - 5:00 PM Availability for overtime and on-call hours may be required during peak demand or emergency responses#SPTSField
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Qualifications

Required:

High school diploma or equivalent1–2 years of experience in restoration, moving, warehouse, or contents handling

Valid driver’s license with a clean driving record

Ability to lift, carry, and move up to 50 lbs. regularly

Strong organizational skills with attention to detail

Ability to supervise and motivate a team in the field

Basic proficiency with smartphones, tablets, and job-tracking software

Strong verbal and written communication skills

Preferred:

Prior supervisory experience in contents, pack-out, or restoration work Knowledge of cleaning techniques, inventory systems, and storage procedures

Familiarity with SERVPRO documentation platforms (Dry Book, Work Center)
IICRC certification(s) in Fire/Smoke or Contents Processing Experience handling high-value, fragile, or specialty items

Bilingual (English/Spanish) a plus
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