Crew Chief

Crew Chief

Location:

Grapevine, TX 76051

• Direct daily field operations, ensuring crew members follow proper procedures and safety standards.
• Assign tasks, monitor progress, and maintain workflow to meet project timelines.
• Communicate clearly and professionally with customers, answering questions and setting expectations throughout the restoration process.
• Accurately complete job files, including daily logs, photos, and scope details in SERVPRO systems.
• Inspect work performed by technicians to ensure it meets SERVPRO’s high standards and industry guidelines.
• Coach, support, and develop crew members to improve skills and efficiency.
• Oversee the setup, use, and maintenance of equipment and ensure proper inventory of supplies.
• Identify challenges on the job site and take proactive steps to resolve them quickly.
• Work closely with Project Managers and office staff to ensure smooth job execution and customer satisfaction.
• Promote and enforce safe work practices on every job site.

Monday – Friday, 8:00 AM – 5:00 PM. Availability for overtime and on‑call hours required during peak demand or emergency responses.

• High school diploma or equivalent.
• 1–2 years of experience in restoration, construction, or a related field.
• Valid driver’s license with a clean driving record.
• Ability to lift, carry, and move up to 50 lbs. regularly.
• Strong communication and leadership skills.
• Basic proficiency with smartphones, tablets, and job‑tracking software.
• Availability for on‑call rotation, evenings, weekends, or overtime as needed.

• IICRC certification(s) in Water Damage Restoration, Fire/Smoke Restoration, or related areas.
• Prior supervisory or lead technician experience.
• Experience working with insurance adjusters or property managers.
• Familiarity with SERVPRO job documentation systems (Work Center, Dry Book, etc.).
• Bilingual (English/Spanish) a plus.

• Medical, Dental, Vision.
• Paid Time Off.
• Sick Paid Time Off.
• Matching 401K.
• Competitive compensation.
• Personal Development Opportunities.