Implementation Project Manager

Project Manager - Implementation Project Team

The Project Manager, Implementation Project Team will support the implementation and coordination of student health insurance plans for colleges and universities, working closely with internal teams and school administrators to ensure successful plan launches and renewals.

• Effectively manage implementation process solutions of all levels of complexity and ensure adherence to client requirements and expectations.
• Plan, direct, and coordinate staff and activities for implementation and re‑installation of new and existing clients as well as special project requests.
• Prepare project documentation, including project updates, meeting notes, and agendas.
• Develop and manage client relationships, ensuring an excellent experience with implementations and resolve issues quickly.
• Track and execute post‑implementation season improvements and initiatives.
• Manage a portfolio of new and renewing client implementation projects, ensuring accurate tracking, timely updates, and complete documentation using project management tools.
• Ensure compliance with standard operating procedures, quality guidelines, and timelines, and provide feedback on potential process enhancements.
• Communicate with both internal and external customers and stakeholders to provide updates and escalation of issues as needed.

• Bachelor’s degree or equivalent experience.
• 3‑5 years of project management experience, with client‑facing experience highly desirable.
• Strong organizational and time‑management skills.
• Excellent written and verbal communication skills.
• Strong presentation skills, including the ability to effectively lead meetings.
• Comfortable working with cross‑functional teams and managing multiple tasks.
• Proficiency in Microsoft Office; familiarity with project management tools such as Smartsheet.
• Proactive attitude and willingness to learn.
• Attention to detail and ability to work independently with supervision.

Brown & Brown, Inc. (NYSE: BRO) is a leading insurance brokerage firm delivering comprehensive and customized insurance solutions and specialization since 1939. With a global presence spanning 700+ locations and a team of approximately 23,000 professionals, we are dedicated to delivering scalable, innovative strategies for our customers at every step of their growth journey.

Brown & Brown, Inc. and our team of companies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.