Program Manager

Job Title: Program Manager

Department: EDU

Location: BILT - Global Brand Support Center, Grapevine, Texas 76051

BILT Incorporated is a fast-growing software-as-a-service company revolutionizing instructions and training for consumers and professional technicians alike. BILT creates official 3D Intelligent Instructions® for thousands of products from hundreds of innovative brands and hosts them on a free mobile app. Users can manipulate interactive animations on a touchscreen, providing a superior training differentiator for products that require assembly, installation, maintenance, programming, or repair.

BILT’s mission is to create an experience so enabling and empowering it turns users into promoters of the brands we serve. Our Global Brand Support Center is located in the Dallas-Ft. Worth metroplex between DFW airport and the Southlake Town Square.

We are seeking a qualified individual to join our team as a Program Manger. Due to the requirements of our government contract, this position requires U.S. citizenship.

• Direct customer facing role(s) (internal and external customers)
• Managing large, diverse teams (including technology related projects or programs)
• Creating, implementing, and managing project management systems to accomplish program and organizational goals
• Liaising with executive leaders in matters including strategizing, planning, management, and reporting
• Managing both waterfall (including iterative waterfall) and agile project management frameworks

• Effectively manage large scale strategy and scope while being able to understand front line delivery of business and technology project work
• Clearly define areas of responsibility and hold team members accountable for their contributions to the project/program
• Manage several efforts using disparate management systems with the ability to collate into common reporting structure
• Proactively manage scope, budget, and invoicing
• Forward think about customer strategy and assist with the Sales and or Account Management efforts to see those larger scale strategies to fruition
• Lead through times of ambiguity and uncertainty
• Think with a systems approach; do not simply tackle repetitive issues, look for ways to systemically irradicate issues solvable with effective process
• Manage risk; identify areas that contain risk (positive or negative) and disposition them with proper risk mitigation techniques (e.g., Avoid, Reduce, Transfer, Accept)
• Travel to client sites expectancy about 20%

• Undergraduate degree in business or technology related area of study
• Advanced degree in business or technology related area of study
• Certification in Project Management related discipline (e.g., Certified Associate in Project Management (CAPM), Project Management Professional (PMP))
• Certification in Technology related discipline (e.g., Certified Scrum Master (CSM))

• U.S. citizenship is required due to government contract stipulations

• This role is based at BILT’s Global Brand Support Center in Grapevine, Texas, near DFW Airport and Southlake Town Square.
• Routine use of standard office equipment (computers, tablets, phones, email, and Microsoft Teams).
• Physical demands include prolonged computer use and occasional lifting of up to 25 pounds.
• Office hours: 8:30 AM–5:30 PM, Monday through Friday, with convenient parking and nearby amenities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

BILT provides 3D Intelligent Instructions, creating and delivering interactive content for iOS, Android, and now turnkey guided work instructions for visionOS. The award-winning platform revolutionizes the DIY experience as well as professional training and operational enablement. BILT is accessible, sustainable, and efficient.

• This position is located in the Grapevine Brand Support Center in Texas.

BILT is a veteran friendly company and an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.