Technical Manager Legoland Discovery Center

What you'll bring to the team

Job Title: Technical Manager

Operating Group: Gateway North America

Division: Facilities

Reports to: General Manager

Job Level: Manager

Exemption Status: Exempt

Job Summary: The Technical Manager plays a vital role, ensuring that all the fun and magic is being delivered at an optimal level. Daily, the Technical Manager is responsible for planned and reactive maintenance throughout the attraction to ensure the day‑to‑day operation runs smoothly, safely, and efficiently. With a team of technicians, the Technical Manager is responsible for ensuring adequate coverage during all opening times to maintain all aspects of the attraction including the rides, cinema, equipment, and machinery.

• Maintain, repair, and troubleshoot all aspects of the physical plant/facility equipment and machinery including HVAC, electrical, electronic, pneumatic, hydraulic, plumbing systems, and rides/themed attractions.
• Utilize hands‑on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience.
• Engage in re‑laming and lighting systems, painting and wall repair, food and beverage equipment, rides maintenance, oversight of custodial duties, shipping and receiving, and exhibit set‑up and takedown.
• Arrange statutory equipment periodic inspections and develop in‑house inspection regimes where necessary, ensuring follow‑up recommendations are carried out immediately and all paperwork and sign‑offs are completed.
• Prioritize and execute tasks in a high‑pressure, tight‑budget environment.
• Prepare, monitor and maintain an environment of continuous improvement through operational action plans and operating budgets.
• Build, manage, and motivate a strong, competent team by developing employees to their full potential and creating a culture of quality and achievement.
• Perform other duties as assigned.

High school diploma or GED. Two years of technical college preferred. Minimum of three years managerial experience in a technical/themed environment. Specific areas to include animation, automation, hydraulics, pneumatics, electrical/electronics, and networks, or equivalent combination of experience and education. Experience in a guest‑centric service industry is preferred. Self‑motivated with previous maintenance experience, ideally holding a professional qualification in a mechanical or electrical field with experience maintaining a wide range of equipment, including rides.

Ability to work on multiple projects simultaneously and multi‑task as necessary. Desire to work in fast‑paced environments. A natural team leader with a confident, assertive but approachable personality. Enthusiastic, boundless, and infectious energy about business and the ability to enthuse others.

• Ability to obtain related licensures or certifications as may be required to perform the essential function of the position or as required by law.
• May occasionally require local or domestic travel.

• Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with the Merlin Entertainments Group Health, Safety and Security Policy and the law.
• Must follow safe‑working procedures for all work activities and not use any tools or equipment for which they have not been trained.
• Must report incidents to their line manager and cooperate with investigations as appropriate in accordance with applicable laws.
• Managers and supervisors are responsible for all aspects of Health, Safety and Security within their team, ensuring risk assessments have been carried out, safe‑working procedures are in place and all employees are aware of the policy.
• Risk assessments, procedures and practices are reviewed regularly and corrective actions are taken when necessary.

• Attendance is a mandatory function of this job.
• Willing to work flexible hours, including morning, evenings, holidays and weekends.

• Ability to hear, listen and communicate with others.
• Ability to sit and stand for long periods of time.
• Ability to use basic computer tools.
• Wear…