Technical Manager Legoland Discovery Center

Job Title:

Technical Manager

Operating Group:
Gateway North America

Division:
Facilities

Reports to:

General Manager

Job Level: Manager

Exemption Status:
Exempt

The Technical Manager plays a vital role, ensuring that all the fun and magic is being delivered at an optimal level. Daily, the Technical Manager is responsible for planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently. With a team of technicians, the Technical Manager is responsible for ensuring adequate coverage during all opening times to maintain all aspects of the attraction including the rides, cinema, equipment, and machinery.

• Maintain, repair, and troubleshoot all aspects of the physical plant/facility equipment and machinery including HVAC, electrical, electronic, pneumatic, hydraulic, and plumbing systems as well as rides and themed attractions.
• Utilize hands‑on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience.
• Position functions will include re‑lamping & lighting systems, painting and wall repair, food and beverage equipment, rides maintenance, oversight of custodial duties, shipping and receiving as well as exhibit setup and takedown.
• Ensure all statutory equipment periodic inspections are arranged and all in‑house inspection regimes are implemented or developed and subsequently implemented if found necessary.
• Ensure all follow‑up recommendations are carried out with immediate effect and that all relevant paperwork and signoffs are completed.
• Effectively prioritize and execute tasks in a high‑pressure, tight budget environment.
• Prepare, monitor, and maintain an environment of continuous improvement through operational action plans and operating budgets.
• Build, manage, and motivate a strong, competent team by developing employees to their full potential and by creating a culture of quality and achievement.
• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.
• Perform other duties as assigned.

High school diploma or GED. Two years of technical college preferred. Minimum of three years managerial experience in a technical/themed environment. Specific areas to include animation, automation, hydraulics, pneumatics, electrical/electronics, and networks, or equivalent combination of experience and education. Experience in a guest centric service industry is preferred. Self‑motivated with previous maintenance experience, ideally holding a professional qualification in a mechanical or electrical field with experience maintaining a wide range of equipment, including rides.

Experience of maintaining flexibility and the highest level of service in high‑pressure and/or stressful situations. Ability to work on multiple projects simultaneously and multi‑task as necessary. Desire to work in fast‑paced environments. A natural team leader with a confident, assertive but approachable personality. Enthusiastic, boundless, and infectious energy about business and the ability to enthuse others.

Ability to obtain related licensures or certification as may be required to perform the essential function of the position or as required by law.

May occasionally require local or domestic travel.

Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with the Merlin Entertainments Group Health, Safety and Security Policy and the law. Must ensure they follow safe working procedures for all work activities they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, must ensure they are reported to their line manager and cooperate with any investigation as appropriate in accordance with applicable laws.

Managers/supervisors are responsible for all aspects of Health, Safety and Security within their team, in line with the Merlin Entertainments Group Health, Safety…