Supervisor, Food & Beverage

Pay: $22 per hour

At Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability.

Hiring immediately with full-time, part-time, and flexible scheduling

Join our Pack:
• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Great Perks:
Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
• Learn While You Earn:
Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being:
We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness:
Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

Medical, Dental, and Vision insurance

Health savings account

Telehealth resources

Life insurance
401K with employer match

Paid vacation time offPaid parental leave

Essential Duties & Responsibilities Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments

Assists with the overall operation of the restaurant(s) including;
Point of Sale transactions, expediting, re-stocking, ensuring staff breaks

Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies

Provides coaching, encouragement, and recognition to pack members regularly

Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to pack/guest concerns and escalates to leadership as appropriate

Understands and participates in scheduling of staff, execution of labor management and forecasting

Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters

Performs daily audits per procedure to ensure optimal operation to standards

Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members Monitors performance of staff, providing real time feedback and coaching

Participates in recruitment process and selection of talent for the F&B staff

Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPSParticipate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.

Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair

Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Basic

Qualifications & Skills High School diploma or GED Minimum of 1 year experience in a food service leadership capacity

Minimum of 1 year experience utilizing Point-of-Sale…