Crew Member, Restaurant​/Food Service

Job Summary:

The Crew Member demonstrates Andy’s Standard of Excellence in preparation of quality treats in a clean, safe, and efficient manner so that customers can have an excellent experience.

• Memorizes recipes and standards
• Operates custard machines and ensures high quality product is produced
• Ensures all custard/food items are prepared according to Andy’s standards of quality, consistency, and timeliness
• Completes designated Food Safety and Training programs as prescribed

• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
• Performs cleaning duties, including but not limited to: sweeping, mopping, and washing dishes using approved cleaning products to keep equipment and facilities sanitary
• Follow and reinforce Andy’s operational policies and procedures
• Follow and reinforce Andy’s Dress Code and Personal Appearance Policy

• Deliver legendary customer service to all customers by using a “customer comes first” attitude
• Efficiently accepts orders, creates treats with accuracy, serves treat(s) to customers
• Handles transaction for customer and accepts payment or makes change if needed
• Always maintain all health and safety regulations

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

• Must be 16+ years of age

• Must have reliable transportation to and from work
• Must be able to work late nights (as late as 1am), weekends, as well as some holidays
• Can manage cash according to cash handling and banking policies
• Able to work in a fast-paced environment
• Must be able to use touch sensitive POS System
• Ability to maintain the Andy’s culture/values at all times, even during moments of high stress

Andy's Frozen Custard has always been fanatical about custard and has served it with pride since March 19, 1986. For more than 40 years, Andy’s has used only the freshest ingredients for a frozen custard experience you can’t get anywhere else.
The Andy’s Frozen Custard tradition started in Osage Beach, Missouri when John and Carol Kuntz embarked on a new frozen custard endeavor. Their treat quickly became a legend at the lake, and soon took nearby Springfield, Missouri by storm.
It was at the original Springfield location where John and Carol’s son Andy and his wife Dana worked long hours learning the business from the ground up. Their fanaticism for a supreme product and unmatched customer service never wavered. Andy and Dana were always striving to expand and improve Andy’s Frozen Custard, they have taken the brand to new heights, with locations throughout Missouri, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Kansas, Kentucky, Louisiana, North Carolina, Oklahoma, South Carolina, Tennessee, and Texas.
These shops offer customers near and far, from the original Osage Beach roots, a slice of hometown Americana, where it’s fun to be a kid for a while. At the heart of each Andy’s is a fun work environment, where everyone shares in the fanaticism that brought Andy’s to life, and keeps it going strong.
A unique but simple approach has been used to achieve such great success; hire great people and treat them right. John and Carol's philosophy was always, "If you are in the service business, you have to hire people that have a strong desire to serve. Pay them above average, train them well, and demand nothing but the best."
John, Carol, Andy, and Dana have…