PROSHOP - Sales Associate

Job Description

Join America’s Team and be part of the 5x Super Bowl Champion Dallas Cowboys Family. The Dallas Cowboys Pro Shops provide the ultimate game‑day experience, carrying the largest selection of official Cowboys fan gear. As an integral part of the Team, you will help bring excitement to our fans by delivering world‑class customer service and maximizing sales.

• Creates a fun and energetic environment for our fans and teammates.
• Understands and delivers world‑class customer experience through our “Star Service” model to every customer, every time.
• Exhibits a customer‑focused mentality, driven by the desire to go over and beyond for our fans.
• Proactively educates self on product knowledge and merchandise campaigns to effectively communicate and promote to customers.
• Upholds store visual merchandising standards.
• Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure a safe environment for teammates and customers.

• Engages in a selling culture focused on acquiring the needs of customers and building relationships.
• Advises, upsells, and influences the purchase of additional products to maximize sales.
• Contributes to a winning culture that strives to meet store’s daily KPIs both individually and as a team.
• Promotes Dallas Cowboys United Membership packs to all fans.

• Understands and follows all company policies and procedures with integrity.
• Maintains an inviting shopping atmosphere for our fans by ensuring the selling floor, cash wrap, fitting rooms, and stockrooms are well maintained in accordance with company standards.
• Protects assets through proactive customer engagement on the sales floor, properly checking in merchandise upon arrival, and providing consistent accuracy in cash handling.
• Balances exceptional customer service experience with necessary operational tasks.

• High School Diploma or GED required.
• Must be at least 18 years old.
• Previous experience in a retail setting preferred.
• Able to stand for extended periods (4 hours or longer).
• Able to lift 30 lbs.
• Equipped to troubleshoot/problem‑solve and remain calm in challenging situations.
• Upholds honesty and integrity in all decisions and actions.
• Demonstrates flexibility and quickly adapts to changes while maintaining high levels of productivity and effectiveness.
• Able to work flexible hours, including nights, weekends, and holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.