Assistant Store Manager

Overview

As an Assistant Store Manager, you will be the first face of the Carter’s brand for growing families. You’ll help parents and caregivers with our product styles, features, and benefits while fostering a welcoming and inclusive environment. The role supports leadership in delivering a positive omnichannel experience and emphasizes customer service, team development, merchandising, and store operations.

• Execute workforce management to ensure a genuine customer focus on the sales floor
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omnichannel experience while coaching others to success
• Analyze the business and take action to improve results by communicating and driving KPIs with the team
• Build customer loyalty through Company sponsored programs, including credit
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
• Recognize exceptional performance and redirect employees when needed
• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
• Reduce loss through a consistent level of customer service, education, and operational controls

• A positive and solutions-oriented mindset
• Effective and professional verbal and written communication skills
• Demonstrated leadership, supervisory, and customer engagement skills
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
• Minimum of 1 year of retail or related management experience
• A high school diploma or GED
• Ability to lift up to 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Stand or walk for extended periods; climb ladders as needed
• Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week

Carter’s is an Equal Opportunity and Affirmative Action employer (Minority/Female/Disability/Veteran). All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

This job description is not all-inclusive. Duties may be changed or reassigned at management’s discretion, and employees may be required to perform duties not listed herein.