Brand Ambassador

Summary

Full-Time Brand Ambassadors provide a personalized and inspiring shopping experience that exceeds customer expectations while supporting store initiatives and upholding Ralph Lauren brand standards. This customer-first, team-oriented role is an entry point for future leadership and requires curiosity, resourcefulness, and a commitment to delivering consistent service on the sales floor.

• Drive sales and profit performance by leveraging company tools and resources to engage customers and close business.
• Support execution of store and company initiatives and participate in team training to achieve business results.
• Engage clients through outreach and alternative purchasing methods (Gladly, Click to Zoom, JRNI, Ship to Home) and broaden product discovery via QR codes and digital catalogs.
• Maintain exceptional store standards on the sales floor and provide ongoing feedback to management on category opportunities.
• Participate in community outreach, networking, and talent sourcing to strengthen customer connectivity and store presence.

• Retail or similar high-volume specialty environment experience preferred.
• Strong communication skills and proven ability to build and maintain positive customer and team relationships.
• Ability to operate the register, stand and walk for multiple hours, maneuver around the sales floor and stock/dressing areas, and lift up to 30 lbs.
• Willingness to work a flexible schedule including days, evenings, weekends, and occasional overnight shifts or travel as required.
• Effective planning, prioritization, and time-management skills.