In-Store People and Culture Business Partner

What You’ll Do

As a People & Culture Business Partner, you will act as a trusted advisor to the Store Manager(s), Retail Management team, and the in-store P&C team. You will provide strategic and consultative functional advice and insights on the people agenda, process and best practices with a focus on employee relations, recruitment, learning & development, colleague engagement, performance management, and more. You will be responsible for delivering an excellent customer and colleague experience and supporting the development of high performing teams across three Primark locations:
Northeast Mall, Grapevine Mills, and The Parks Mall.

• Coach and develop in-store capability and confidence among the Retail Management team and in‑store P&C team to allow them to operate as a first point of contact on ER matters; exercise clear decision‑making and provide advice on these matters.
• Support the store in developing strategies to address challenging recruitment needs, particularly at the Retail Assistant level by coaching the store manager and management team.
• Ensure core learning programs are delivered in store while supporting the Retail Management team in identifying store/s training needs and solutions that enable our people to reach their potential.
• Take overall accountability for the successful and smooth running of the payroll activities in store, ensuring timely execution and speedy follow‑up on any issues.
• Support the Head of P&C and area P&C Business Partner in aligning P&C activity to the P&C strategy and purpose in‑store.
• Support the Store Manager(s) in delivery of the key people KPIs for which they are accountable, including but not limited to engagement, retention, development and performance of their people by overseeing their implementation.
• Partner effectively with the People & Culture Centers of Expertise and Central P&C team to support locally the implementation of policy and practice.
• Support the commercial & business impacts by developing and understanding commercial performance and customer experience as related to our people agenda.
• Deliver against company expectations and policy, ensuring good governance and best practices are in place and compliance with regulations and mitigation of risk to the business.

We’re committed to your success and will provide you with an onboarding period in Primark’s other U.S. trading areas. You’ll be empowered to succeed, receive competitive benefits, work‑life balance, and the tools needed to excel as we mature our global presence.

• Professional HR certification desirable.
• Experience in coaching & influencing, leveraging your ability to empower others through direct and indirect leadership.
• Solid consultative abilities with a talent for clear and persuasive communication.
• Excellent organizational skills, with the ability to prioritize and adapt in a dynamic, fast‑paced setting.
• Good working knowledge of employment legislation.
• Analytical/problem‑solving skills and an interest in developing commercial acumen.
• Delivery/facilitation skills.
• Experience in talent, performance, and change management.
• Retail experience or other customer‑facing sectors with high colleague headcount.
• Effective communication in English, both orally and in writing, with managers, supervisors, and hourly colleagues; ability to provide instruction, coaching, and safety instructions as well as lead teams and provide excellent customer service.

Pay Range: $86,000 - $120,000

Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email  with your request.

This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.