Retail & Guest Services Associate; Seasonal, Part Time

Privacy Notice for California Applicants and Employees

Applicants must be currently authorized to work in the United States on a full‑time basis. We are unable to sponsor or take over sponsorship of an employment visa at this time.

The Retail & Guest Services Associate delivers an exceptional experience for every visitor during our busy winter season. This hybrid position supports both the Gift Shop and Exhibition Front‑of‑House teams—greeting guests, processing sales, maintaining a welcoming environment, and helping ensure safety and fun throughout the space.

• Season:
  August 10, 2026 through November 8, 2026 (or sooner/later/subject to change)
• Maximum hours: up to 29 hours per week
• Rate: $18 per hour

• Greet and assist visitors with warmth, enthusiasm, and professionalism.
• Sell admission tickets and retail merchandise using point‑of‑sale (POS) systems.
• Handle card transactions accurately.
• Share information about Meow Wolf’s exhibits, events, and policies.
• Monitor crowds and exhibits to ensure guest and facility safety; report issues as needed.
• Restock merchandise, conduct inventory counts, and maintain product knowledge.
• Support special events or 21+ functions as needed, following proper safety and access protocols.

• High school diploma or equivalent.
• Minimum 1–3 years of customer service or retail experience.
• Age 18 years or older.
• Flexible schedule with ability to work days, evenings, weekends, and holidays.
• Strong communication and interpersonal skills.
• Comfortable learning and using POS systems and basic computer software.
• Ability to remain calm and professional in fast‑paced or challenging situations.

• Experience with Vend POS or Google Drive.
• Bilingual or multi‑lingual.
• Prior experience in retail, hospitality, museum, or entertainment environment.

This position operates in an office environment as well as a museum/ art exhibit. The role routinely uses cleaning equipment such as mops, vacuums, and other cleaning tools. Employees may be required to lift up to 60lbs. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Constant exposure to chemicals and fumes.
• Repetitive movement, kneeling, crouching, reaching, and grasping.
• Compliance with company and OSHA workplace safety protocols.

Other duties may be assigned and are subject to change. This position is seasonal and may have flexible availability.

This position does not require supervisory responsibility.

Travel is not required.

Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, genetic testing, veteran status, or any other characteristic protected by federal, state, or local law.

• Medical insurance options: PPO & HDHP*
• Dental and vision insurance
• HSA, HRA, and FSA options
• 401(k) retirement plan
• Company‑paid life insurance policy and disability coverage(s)
• Voluntary critical illness and life insurance policies
• Company‑paid employee assistance program
• Paid parental leave for 12 weeks
• Discount off Meow Wolf Gift Shop merch and cafes
• Admission to Meow Wolf attractions for employees and guests