Inside Sales Executive & Customer Service

Job Description

The Opportunity:

Looking to level up? Join Dimerco and unleash your potential!

We’re looking for responsible, self-motivated people who want to build a career in the dynamic and fast-growing field of global shipping and logistics. We provide a learning environment and a pathway to career success for the right individuals. We believe it is our great mission to open doors for talented people and equip them with the skills to realize their career dreams.

Dimerco Express Group integrates air and ocean freight, trade compliance, and contract logistics services to make global supply chains more effective and efficient. The majority of Dimerco’s global logistics projects connect Asia’s logistics and manufacturing hubs with each other, as well as with North America and Europe. Dimerco started as an air freight forwarder in Taiwan in 1971 and now serves customers through 150+ Dimerco offices, 80 contract logistics operations, and over 200 strategic partner agents throughout China, India, Asia Pacific, North America, and Europe.

• Exceptional Customer Service skills (verbal and written)
• Detail oriented, Self-motivated, Exceptional problem-solving skills
• Communicate effectively with internal departments, other regional branches and offices, and all external contacts
• Good organizational skills and ability to learn and retain information to build core industry related skills.
• Must know how to use and organize Microsoft Word, Excel.
• Fluent in English (written and spoken)

• Customer Service Support and maintaining strong relationships to all clients including Multi-national customers and Key Accounts
• Coordinate and support all rate quotations to clients, overseas offices, and/or Agents
• Working with relevant team members for daily shipment status/reporting, introduce product/service features and benefits, qualifying prospects and supporting sales team.
• Internal Promotion with Overseas offices and/or agents to increase business volume according to business plan
• Support Sales for business development & Sales Leads including joint sales calls with Sales Team & assist Sales in ensuring all daily activities are carried out efficiently
• Product Promotion with existing/potential customers and Dimerco Express Group network including Corporate Agents.
• Internal promotion with overseas offices and agents to improve business volume according to business plan;

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Salary based on experience

Dimerco is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.