Customer Engagement Sales Manager

Job Description

Ryder is looking for a relationship-driven sales professional ready to own a growing book of business and make a real impact. As a Customer Engagement Manager (CEM), you won't just manage accounts, you'll become a trusted advisor who helps customers run smarter, more efficient fleets. If you love the thrill of closing a deal as much as the satisfaction of building long-term partnerships, this is your next move.

You'll manage a focused portfolio, smaller local accounts, growing national accounts, and coordinated accounts, giving you the room to learn fast, build confidence, and develop the skills that lead to bigger opportunities within Ryder's sales organization.

• Location:
  Grapevine, TX

• Compensation: $55,000 - $60,000 base plus Commission

• 1st year average commission earnings between $10,000 to $15,000

• Own your success. Clear sales quotas and profit targets mean your wins are visible, recognized, and rewarded.

• Sell solutions that matter. Introduce customers to Full-Service Lease, Programmed Maintenance, Lease Financing, and Fleet Management Services, tools that genuinely improve how they run their business.

• Build real relationships. Regular in-person and virtual contact means you become a trusted partner, not just a vendor.

• Grow with a team. Work alongside DTS/SCS specialists and Ryder departments to deliver on customer needs, and sharpen your sales craft through ongoing training and development.

• Attain or exceed assigned sales quotas and profit targets.

• Develop a sales penetration plan to expand Ryder's wallet share across your accounts.

• Segment your book by growth potential, renewal opportunity, and retention risk.

• Present Ryder's full suite of services and capabilities to customer decision-makers.

• Build relationships with every buying influencer in the account.

• Partner with DTS/SCS teams to uncover and develop upsell opportunities.

• Serve as the go-to connector between customers and Ryder's internal teams and vendors.

• Ensure contracted services are delivered on time and as promised.

• Lead regularly scheduled business reviews and monitor Voice of Customer (VOC) results.

• Track the competitive landscape and identify new share-of-wallet opportunities.

• Support smooth account transitions as customers move up Ryder's service portfolio.

• Keep CRM records current with account details and customer interactions.

• Stay ahead of issues through continuous dialogue with customers and Ryder staff.

• Share operational performance insights that help customers run more efficiently.

• Educate customers on new services, policy updates, and best practices for getting the most out of their leased trucks.

• Invest in your own growth through ongoing sales training and industry knowledge development.

• A natural talent for sales, account management, and negotiation.

• Comfort with contractual leasing concepts and pricing strategy.

• A bachelor's degree in business, marketing, or transportation, or equivalent hands‑on experience.

• 2+ years of experience in customer service.

• 2+ years of experience in a sales role.

• Performs other duties as assigned.

• Sales skills, Required

• Account Management skills, Required

• Negotiation skills, Required

• Contractual leasing, Required

• Pricing, Required

• Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required

• 2 years or more experience providing service to customers., Required

• 2 years or more experience selling to customers., Required

Yes, Greater than 60%

Outside Sales

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications;…