Front Desk Retail Sales Associate

A Front Desk Retail Sales Associate is responsible for all sales activities and sales associate job duties, from greeting customers, answering phone, answering questions, offering assistance, suggesting items, lending opinions and providing product information. The Front Desk Retail Sales Associate must also be familiar with the law in regard to selling, storing and transferring firearms. Individual responsibilities as a Front Desk Retail Sales Associate may include demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.

A Front Desk Retail Sale Associate must process payments by totaling purchases; processing checks, cash and store or other credit cards. Must also be able to deal with customer refunds courteously and professionally. Maintains a professional attitude with sincerity and enthusiasm reflecting store's commitment to our customers. Develops product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer.

Stays current with promotional events and sales.

• Determine the best way to address customer needs by leveraging building resources
• Commitment to and responsibility for the general customer experience from start to finish
• Answer questions or discuss concerns with customers on the phone and in person
• Greet each customer as they enter the building
• Proven experience in the firearm industry Preferred
• At minimum, a basic knowledge of firearms and firearms safety
• Familiarity with 4473 documents
• Basic understanding of sales principles and customer service practices
• Proficient in verbal and written English language
• Knowledge of customer and market dynamics and requirements
• Solid communication and interpersonal skills
• Ability to read, write and effectively communicate with customers, peers and management
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative independent of direct supervision
• Customer service focus
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
• Applicants must be 21 years of age or older per federal guidelines to legally process the sale of firearms.
• High school diploma or equivalent; college degree preferred

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least five consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders.

MUST BE ABLE TO WORK WEEKENDS

Pay: $15.50 - $16.00 per hour plus sales incentive bonus plan eligible