Plumbing SME Consultant - Instructional Content

Description

Job Title: Plumbing SME Consultant - Instructional Content

Department: BILT Education / Content Development

Reports To: Program Manager, BILT Education

Type: Contract

Main Location: BILT - Global Brand Support Center, Grapevine, Texas 76051

Overview

BILT Incorporated is a fast-growing software-as-a-service company revolutionizing instructions and training for consumers and professional technicians alike. BILT creates official 3D Intelligent Instructions® for thousands of products from hundreds of innovative brands and hosts them on a free mobile app. Users can manipulate interactive animations on a touchscreen, providing superior training differentiator for products that require assembly, installation, maintenance, programming, or repair.

BILT's mission is to create an experience so enabling and empowering that it turns users into promoters of the brands we serve. Our Global Brand Support Center is located in the Dallas-Ft. Worth metroplex between DFW airport and the Southlake Town Square.

BILT transforms complex assembly, installation, training, and maintenance processes into interactive 3D guided experiences. BILT partners with leading manufacturers, retailers, and enterprise organizations to reduce support costs, improve customer experience, accelerate onboarding, and drive operational efficiency through immersive visual instruction technology.

About the Job

BILT is building the most comprehensive 3D interactive instruction platform for the skilled trades, and we're looking for a working plumber to help us get the content right. This is not a teaching job and it's not a writing job - it's a consulting role where your hands-on experience in the field becomes the foundation for instruction sets that students and technicians will actually use on the job.

You'll work directly with BILT's content team to review, validate, and refine step-by-step plumbing procedures across 8 core project areas. Your job is to make sure every instruction we build reflects how the work is actually done - not how a textbook says it should be.

What You'll Do

• Serve as the subject matter expert on a series of plumbing instruction sets covering water supply systems, drain/waste/vent systems, fixture installation, pipe fitting and soldering, water heater installation and service, and code compliance
• Participate in structured SME interview sessions with BILT's content designers to capture accurate procedural knowledge
• Review animated 3D instruction drafts and flag anything that's technically incorrect, out of sequence, or out of step with real-world practice
• Provide input on trade-specific terminology, tool usage, safety requirements, and code considerations
• Validate final content against current plumbing code standards (IPC, UPC, or applicable local codes)
• Advise on how procedures vary across residential, commercial, and service environments where relevant

What You Bring

• Active journeyman or master plumber license - required
• Minimum 5 years of hands-on field experience in plumbing installation, service, or maintenance
• Familiarity with both residential and commercial systems strongly preferred
• Comfortable communicating technical procedures in plain, step-by-step terms
• Reliable, responsive, and able to commit to scheduled review sessions
• Prior experience in training, apprenticeship instruction, or curriculum review is a plus but not required

What to Expect

This is a paid consulting engagement covering 8 core project areas. Work is conducted remotely via scheduled video sessions with occasional async document review. Estimated time commitment is 8-12 hours per project depending on complexity.

Compensation

Competitive, commensurate with experience. Rate / salary range to be shared during the screening process.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, tablets, phones, email, and various communication programs (Zoom, Teams, etc.)

This role is based in Grapevine Texas.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While…