Plumbing Service Technician

General

Job Description

Position Overview

The Plumbing Service Technician is responsible for assisting with plumbing service, maintenance, repair, and troubleshooting activities for residential and commercial customers in accordance with company standards, safety requirements, and applicable codes. This entry-level role supports field service operations while developing technical skills, customer service abilities, and operational experience within plumbing service environments.

• Assist with diagnosing, servicing, repairing, and maintaining plumbing systems, fixtures, and related equipment.
• Support service technicians with troubleshooting, inspections, installations, and repair activities.
• Read and interpret basic work orders, diagrams, specifications, and service documentation as assigned.
• Assist with identifying plumbing issues and completing repairs in accordance with company standards and applicable codes.
• Maintain tools, equipment, vehicles, and work areas in safe and organized condition.
• Ensure compliance with company policies, safety procedures, plumbing codes, and operational standards.
• Maintain accurate service records, work orders, and jobsite documentation as required.
• Coordinate with field personnel, supervisors, customers, vendors, and internal departments regarding service activities and jobsite needs.
• Provide professional customer interactions and maintain positive customer relationships during service visits.
• Support jobsite organization, material handling, and operational efficiency throughout service activities.
• Participate in training and skill development activities to expand plumbing service knowledge and technical capabilities.
• Perform additional duties as assigned.

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• Basic knowledge of plumbing systems, service procedures, tools, and construction practices preferred.
• Ability to read and interpret basic technical documents and work instructions.
• Strong organizational, communication, and problem-solving skills.
• Ability to work in fast-paced field and customer environments while adapting to changing priorities.
• Commitment to workplace safety and quality workmanship.
• Ability to safely use hand tools, power tools, plumbing equipment, and mobile devices.
• Strong attention to detail and willingness to learn.
• Ability to work independently and collaboratively as part of a field service team.
• Ability to pass pre-employment screenings such as background and motor vehicle record checks.
• English speaking, reading, and writing preferred, and required where necessary to perform job duties.
• Maintain professionalism and a positive, respectful demeanor with customers, coworkers, and business partners.

• High school diploma or equivalent preferred.
• Previous plumbing, construction, service, or field experience preferred.
• Enrollment in or completion of plumbing trade training preferred.
• Relevant industry certifications or licenses preferred, and required where necessary to perform job duties.
• Ability to pass background check.

• Use ladders, hand tools, plumbing equipment, service materials, and mobile devices.
• Ability to work overtime, modified schedules, or occasional weekends as business needs require.
• Stand, walk, climb ladders and stairs, kneel, bend, stoop, crouch, crawl, reach, and lift throughout the workday.
• Sit for extended periods while driving to and between job sites.
• Work on active job sites, indoors and outdoors, including attics, crawlspaces, and confined or elevated spaces, with exposure to varying weather, construction noise, dust, and other job site conditions.
• Wear safety gear such as Personal Protective Equipment.
• Maintain dependable transportation and consistent, reliable attendance to meet customer service and operational needs.
• Ability to exercise sound judgment and make independent decisions within established company policies and procedures.
• Communicate in person, by phone, and electronically, including on a tablet, smartphone, and other office technology.
• Travel as required to support project and operational needs.
• Perform all work on-site and…