Greeter, Transportation

Job Description

Job Description

Meets and greets customers at assigned airport(s) and/or hotels and other venues. Assists customers with luggage, and ensures luggage is properly placed in Carey vehicles. Coordinates chauffeur arrival at curbside to transport customers.

• Dresses appropriately in Carey standard attire – black suit, white dress shirt, Carey tie, shined black shoes, black socks/stockings.
• Reports to work on time, and maintains presence within assigned work area during assigned work schedule.
• May be required to work at different airports and/or venues within the same workweek or workday.
• Communicates with Greeter Dispatcher(s) for details of greeting assignments.
• Using approved Carey signs, prints Customers’ names clearly on signs.
• Monitors ETA of assigned flights, and reports any changes to dispatch center.
• Communicates flight information to chauffeurs and coordinates chauffeurs’ arrival at curbside.
• Politely greets customers in a friendly and courteous manner, assists with luggage and provides guidance through airport (or other venue) to curbside pickup point. Introduces chauffeur to customer(s).
• Completes chauffeur spot inspection of cars, as necessary. Reports any chauffeur problems immediately to dispatch office and/or Greeter Supervisor.
• Maintains assigned equipment in proper working order (e.g., Nextel phone/radio, signs, gear bag with supplies, etc.)
• Uses assigned equipment in an efficient and proper manner.
• Other duties as may be reasonably assigned.

Education: High School diploma or GED

Experience: At least 3 months of prior customer service experience.

• Excellent customer service skills.
• Good verbal communication skills in the English language.
• Able to print clearly and accurately.
• Able to correctly and efficiently use phone/radio device and/or pager device.
• Able to read signage and airport arrival boards accurately.

• Able to anticipate problems and devise accurate solutions.
• Able to work well with others and report problems or potential problems promptly to management.
• Presents a neat and well-groomed professional appearance and demeanor.
• Reliable and dependable.
• Consistently reports to work on time.
• Pleasant, friendly and helpful demeanor.

• Must be able to lift baggage up to 30lbs.
• Often requires long period of standing.
• Often required to move quickly from place to place.
• Must be able to speak and hear clearly.

• For men:
  Hair must be clean and appropriately styled, with length above the collar. Facial hair is not preferred; however, if worn, it must be trimmed and groomed to the contour of the face.
• For women:
  Hair must be clean and appropriately styled away from the face. Hair ornaments are not preferred, but if used should be conservative and with the purpose to hold hair in place.
• Oral and personal hygiene should be clean and non-offensive.
• Jewelry is permitted only in moderation, such as a watch and wedding band.
• Company prescribed dress standards are required.

Internal: Greeter Supervisor, Greeters, Dispatchers, Customer Service Staff

External: Customers, I/O and Farmout chauffeurs, Airport staff

General

Working Conditions:

Airport and curbside environment. High noise. Often crowded working conditions. Works both inside and outside.

Physical Requirements: Must be able to stand and/or walk for long periods of time. Able to see and hear clearly. Able to speak the English language in a manner easily understood by customers and co-workers. Able to write clearly and accurately. Able to lift and carry baggage weighing up to 30 lbs.

Carey International Inc., and its affiliates, is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.