Customer Relationship Associate

Grapevine, United States | Posted on 05/20/2026

Location:Grapevine, Texas

Job Type: Full Time

Our client is a growing transportation brokerage. The organization specializes in dry van transportation while also supporting reefer, oversized freight, over dimensional shipments, specialized trailers, bladders, and multi modal transportation services.

The company is continuing to expand its commercial team and is seeking transportation professionals who can contribute to business growth, customer development, and operational execution within a fast paced brokerage environment.

The Customer Relationship Associate (CRA) is responsible for driving new business development, managing customer relationships, and delivering transportation solutions that align with customer needs and business objectives.

This position combines brokerage sales, account management, and freight operations exposure. The ideal candidate understands freight pricing strategy, carrier coordination, transportation execution, and customer retention while operating within a non asset transportation brokerage environment.

Candidates should bring strong brokerage experience, relationship building capabilities, and a practical understanding of what it takes operationally to move freight successfully.

Generate new freight opportunities and develop long term customer relationships

Grow and manage an active portfolio of transportation accounts

Expand existing customer business through account development strategies

Coordinate transportation solutions across:

• Full Truckload (FTL)
• Dry Van
• Reefer
• Drayage
• Intermodal
• Oversized and Over Dimensional Freight

Develop freight pricing strategies that balance competitiveness and profitability

Collaborate closely with Carrier Development and Operations teams to ensure successful freight execution

Build and maintain strong carrier relationships to support transportation capacity needs

Deliver high levels of customer satisfaction through proactive communication and issue resolution

Resolve claims, service disruptions, and transportation challenges professionally and efficiently

Monitor transportation market trends and identify opportunities for customer growth

Support carrier network development and operational performance initiatives

Ensure compliance with company procedures, SOPs, and operational standards

Utilize TMS systems and transportation technology tools effectively

Maintain strong account retention through consistent service execution and relationship management

Maintain accurate account activity and customer information within internal systems

Minimum 5+ years of business development or account management experience within a non asset freight brokerage environment

Prior carrier sales or brokerage operations experience preferred

Strong understanding of freight pricing strategy and transportation execution

Working knowledge of:

• Full Truckload (FTL)
• Dry Van
• Reefer
• Over Dimensional Freight
• Specialized Equipment

Practical understanding of freight brokerage operations and transportation processes

Strong sales, negotiation, customer service, and relationship management abilities

Excellent communication and problem solving skills

Ability to manage customer relationships in a fast paced brokerage environment

Experience utilizing Transportation Management Systems (TMS) and Microsoft Office applications

Strong organizational skills and attention to detail

Transportation brokerage sales professionals with operational brokerage experience

Freight professionals with exposure to account management and carrier execution

Asset based transportation experience is a plus

Professionals seeking long term career growth within a growing brokerage organization