Operations Manager

Terrier Transportation Inc. is seeking an experienced and driven Operations Supervisor to lead our daily operations across our asset-based transportation services. We specialize in drayage, LTL, rail and air cargo with a heavy emphasis on drayage. The ideal candidate will be a hands-on leader who thrives in a fast-paced environment and is committed to operational excellence, customer satisfaction, and team success.

• Supervise daily operations across drayage, LTL, rail and air cargo
• Lead dispatch operations to ensure efficient service, driver utilization, and on-time performance.
• Coordinate container movements, port operations, rail deliveries, and customer requirements.
• Oversee customer service and resolve issues promptly and professionally.
• Review and assist with freight rating, quoting, and pricing requests.
• Ensure accurate and timely billing and invoicing.
• Coordinate equipment and fleet maintenance to maximize availability and minimize downtime.
• Monitor key performance metrics and drive continuous process improvement.
• Ensure compliance with company policies, safety standards, and DOT regulations.
• Collaborate with customers, drivers, vendors, and internal teams to deliver exceptional service.
• Train, coach, and develop operations team members and support hiring and performance management.
• Handle escalated issues and make informed, timely decisions.
• Lead from the front, hold employees accountable, and drive results with integrity.

• Minimum 3-5 years of transportation and logistics experience, preferably in an asset-based carrier environment.
• Strong knowledge of drayage operations, ports, container transportation, LTL, rail services, and air cargo logistics.
• Experience with dispatching, customer service, billing, freight rating, and equipment management.
• Proven leadership and team management experience.
• Strong organizational problem-solving, and decision-making skills.
• Proficiency with TMS, dispatch software, and Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail
• Self-motivated, reliable, and able to make independent decisions.
• Knowledge of BONDED cargo regulations and procedures.

• Experience managing company drivers and assets.
• Knowledge of port operations, rail logistics, and intermodal transportation.
• Understanding of DOT regulations and compliance.