Medical Office Representative

Medical Office Representative

Join a growing Cardiology team dedicated to delivering outstanding patient care!

Position Overview

• Serves as the first point of contact for patients, physicians, clinic staff, laboratory and imaging departments, hospital personnel, family members, and vendors.
• Provides exceptional customer service through professional phone communication, message management, and appointment scheduling.
• Supports daily clinic operations through administrative and clerical responsibilities while ensuring quality patient care.

Patient Services & Customer Support

• Answer incoming calls promptly and professionally.
• Greet patients and visitors in a courteous, welcoming manner.
• Provide accurate information and assist with patient inquiries.
• Maintain a positive, empathetic, and patient-focused approach at all times.
• Keep patients informed of appointment delays and available solutions.

Appointment Scheduling & Registration

• Schedule and coordinate patient appointments using an electronic practice management system.
• Verify and update patient demographic and insurance information.
• Confirm eligibility and document insurance coverage details.
• Ensure patient records and documentation are complete and accurate.

Administrative & Clerical Support

• Accurately take and distribute messages to appropriate staff members.
• Process and document medical forms, authorizations, referrals, releases of information, and HIPAA-related documents.
• Retrieve and prepare patient records as needed.
• Prioritize, route, and manage electronic tasks and communications.
• Support clinic workflow and operational goals through various administrative duties.

Billing & Cash Handling

• Collect patient payments and issue receipts.
• Process transactions accurately while following cashiering and reconciliation procedures.
• Document insurance, authorization, and billing-related information.
• Direct complex billing questions to appropriate departments.

Team & Operations Support

• Participate in departmental meetings and quality improvement initiatives.
• Identify opportunities to improve efficiency and clinic operations.
• Maintain clean, organized, and professional work areas.
• Demonstrate flexibility in scheduling and cross-functional support.
• Utilize office equipment and technology efficiently and responsibly.

• High school diploma or GED.
• Experience using standard office equipment.
• Experience with multi-line telephone systems.
• Strong computer and keyboarding skills.
• Ability to work in a fast-paced, high-volume customer service environment.
• 6 months of experience in a medical office, outpatient clinic, or healthcare setting.
• Experience as a receptionist, phone operator, or health information associate.
• Knowledge of medical terminology.
• Experience using electronic practice management systems.
• Excellent customer service, communication, and organizational skills.

• Customer Service Excellence
• Appointment Scheduling
• Patient Registration
• Insurance Verification
• Medical Records Management
• Multi-Line Phone Systems
• Data Entry & Documentation
• HIPAA Compliance
• Cash Handling & Payment Processing
• Administrative Support
• Time Management
• Problem Solving
• Team Collaboration
• Attention to Detail
• Professional Communication

• Fast-paced outpatient healthcare environment.
• Frequent interaction with patients, families, providers, and staff.
• Requires prolonged sitting, standing, walking, telephone use, computer work, and multitasking.
• Ability to manage competing priorities while maintaining professionalism and confidentiality.

If you're looking to grow your career in a specialty cardiology setting and make a meaningful impact on patients' lives, we'd love to hear from you!

Job Type & Location

This is a Contract to Hire position based out of Grass Valley, CA.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness,…