Member Experience Associate

Benefits

• Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position.
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period.
• Medical, Dental, Vision, wellness program and more.
• Paid Holidays.
• Paid Time Off – accrue paid time off monthly; an additional 24 hours per year earmarked for volunteer activities.
• Collaborative Environment – AAA values contribution to providing exceptional service.
• Free AAA Classic Membership.
• AAA Product Discounts.
• Tuition Reimbursement Program.

Competitive hourly base + commissions. Starting rates vary by region; ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. Expected incentive earnings between $270 and $3,500 annually, contingent on performance.

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate is directly accountable for achieving individual sales targets.

• Perform fundamental customer interactions including Member Services and product sales, while being knowledgeable and proficient with AAA products and services.
• Adhere to branch operations in accordance with standard operating procedures and compliance, covering areas such as Member Experience, Member Services, Concierge, DMV/MVD, Auto, Travel, Unlicensed Insurance Services, and Smart Home Security.
• Promote AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
• Identify and recommend relevant solutions, demonstrating flexibility to adapt solutions to each branch environment.
• Work onsite at assigned branch locations, with rotation between branches as business needs dictate; the role requires availability on Saturdays in the future.

• Professional, friendly attitude with strong problem‑solving resolution skills; quickly adapt to different branch teams and Member bases.
• Agility in modifying communication style to provide high communication effectiveness, increasing value of Membership with each interaction.
• Strong sales skills with proven ability to meet or exceed goals in prior roles; active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.
• Proficient with multiple computer systems and applications; able to quickly adapt to varying system configurations or processes across branches.
• Strong knowledge of all AAA products, services, and operations while demonstrating fiduciary accountability.
• Ensure process implementation and compliance with standard operating procedures; engage in daily activities to meet larger objectives and goals.

• High School Diploma or GED.
• 2‑4 years of work experience, with at least 1 year in a sales role; sales experience is required.
• Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued.
• Current and valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.

• Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
• Customer Service experience.
• Bilingual in Spanish preferred.

• Office job; standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time (50‑80% of time on a personal computer).
• Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.
• Physical requirements:
  
  standing, sitting, bending and lifting up to 15 pounds.
• May travel by car, plane, or other transportation to attend business meetings.
• Available to work in different branch locations and on Saturdays.