Member Experience Specialist

Job Details

Job Location: Gray, ME 04039
Position Type: Full Time
Salary Range: $19.00 - $21.00 Hourly

Are you someone who loves creating meaningful connections and making a real impact in people’s lives? At our Gray Branch, we’re looking for enthusiastic, service‑driven individuals to join our team as Member Experience Specialist. This role is more than just helping members with transactions; it’s about delivering a warm welcome, offering knowledgeable guidance, and ensuring every person who walks through our doors feels valued, supported, and heard.

• Greet and engage members primarily in person and, when needed, through online channels or by phone to understand their needs and deliver exceptional service.
• Quickly identify the purpose of each visit or inquiry.
• Complete requested transactions with accuracy and care.
• Seamlessly connect members with the appropriate team member for specialized support.

• Highly motivated, team‑oriented, and positive thinker with a desire to provide exceptional service in a fast‑paced environment.
• Minimum of six months related experience (e.g., customer service, accuracy in cash handling, etc.).
• Strong interpersonal skills and professional appearance.
• Solid work ethic, reliable attendance, and attention to detail.
• High school diploma or GED required.

• Employer‑subsidized medical insurance plan with 97% employer‑paid premiums.
• Generous employer contribution to HSA.
• Employer funded HRA.
• Employer‑subsidized Dental and Vision Insurance.
• 100% employer paid Life, Short‑Term Disability and Long‑Term Disability Insurance.
• Accident Insurance.
• Competitive wages and annual evaluations with compensation adjustments.
• Generous 401(k) employer match, plus annual discretionary contribution.
• Generous PTO with immediate accruals, plus 8 hours birthday PTO and 12 paid holidays.
• Education reimbursement up to $5,000 annually for undergraduate students.
• Opportunities to volunteer in local communities.
• 100% Employer‑Paid Employee Assistance Program, including 6 free mental health sessions.
• Wellness reimbursement up to $150.
• Free coffee, tea, hot chocolate, and a variety of food.