Registration Services Representative

Why choose the College of Lake County for your next opportunity?

The College of Lake County (CLC) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!),

generous vacation, sick and personal time off and 14 paid holidays each year.

Some benefits will not be available for Part-Time or Part Time Staff Under 20 Hours (ex: health insurance).

Position Title:

Registration Services Representative

Job Summary:

The Registration Services Representative supports the college’s admissions and registration functions by processing student applications, maintaining accurate records, and providing exceptional customer service to students, staff, and the public. This position ensures the timely and efficient handling of admissions, enrollment, and registration processes while offering proactive assistance to students throughout their enrollment journey. The role requires strong attention to detail, effective communication skills, and the ability to manage multiple priorities in a fast-paced, student-centered environment.

Job Description:

Department Operations and Processes: 60%
Process admission applications, create student files, review credentials, and issue acceptance letters.

Manage enrollment paperwork for limited-enrollment healthcare programs.

Maintain and update records for new, returning, and continuing students.

Process registrations for conferences, contractual programs, Dual Credit, and Adult Education.

Handle schedule changes, transcript requests, and test score processing.

Generate class/grade lists and process withdrawals and final grades per state guidelines.

Support part-time and temporary staff during peak registration periods.

Assist Recruitment with enrollment management tasks as needed.

Support graduation ceremonies and related events.

Student and Customer Services: 30%
Respond to inquiries about admission and enrollment policies, procedures, and services.

Guide students through registration and enrollment steps.

Manage a student caseload in the CRM, ensuring required documentation is completed.

Prepare and send timely communications using various software tools.

Manage high-volume call center inquiries with accurate and courteous service.

Other - 10%
Participate in cross-departmental initiatives and campus events.

Identify and recommend process enhancements to improve efficiency and service delivery.

Perform other duties as assigned to support the mission, vision, strategic priorities and goals of the College and the primary unit, division and department of this position.

Physical :
Primary functions require ability to remain in a stationary position (sit and/or stand) greater than 50% of the time; to occasionally stoop, bend, kneel, reach; to lift, carry, push, and/or pull up to 10 pounds frequently; to regularly operate office equipment requiring repetitive hand movement and fine coordination including the use of a computer keyboard; the ability communicate to exchange information;

and the ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions.

Environmental:
Work will often occur in an office setting; where temperatures may fluctuate between high and low temperatures occasionally; may experience varying noise levels occasionally.

Vision:
Ability to observe in a near visual range with or without correction or reasonable accommodation.

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required…