Bilingual Client Access Specialist

# Bilingual Client Access Specialist Hot Job Grayslake Office - Grayslake, IL 60030## Overview Salary Range $18.00 - $18.87 Hourly Position Type Part Time Education Level High School## Description
** Job Summary
** Reporting to the Access Coordinator, the Client Access Specialist is a client-facing role responsible for delivering a professional, welcoming experience for all clients and visitors. As a first point of contact, this role supports front-end operations by ensuring clients feel welcomed, respected, and supported through efficient client onboarding, secure handling of patient records and PHI, and compassionate, client-centered service consistent with Josselyn’s mission and values.
** Part-Time Schedule
** This is a
** part-time
** position on Tuesdays, Wednesdays, and Thursdays 10 AM - 6 PM
** Compensation**$18 - $18.87/hr
** Essential Responsibilities and Metrics
*** Greet and check in clients and visitors in accordance with established front desk and client access procedures.
* Adhere to established check-in and onboarding procedures to support a positive client experience while maintaining accurate and compliant records and adhering to HIPAA and organizational privacy standards
* Assist clients with co-payment and invoice payments for services in a courteous and professional manner, following established billing and cash-handling procedures
* Answer and route telephone calls in a prompt, professional, and accurate manner, supporting a positive client experience and meeting established performance metrics for responsiveness and accuracy
* Accurately scan, upload, and maintain client onboarding documentation within the electronic medical record (EMR) system
* Maintain a clean, organized, and welcoming waiting area, including sanitization of workstations
* Collaborate effectively with clinical, billing, and administrative team members to ensure coordinated care, accurate information exchange, and a seamless client experience
* Process incoming and outgoing mail efficiently and accurately, following established procedures
* Complete assigned projects and administrative tasks within established deadlines
** Qualifications
* ** High school diploma or equivalent required; 2-4 years of relevant experience may be considered instead of education
* Experience in a patient-facing, receptionist, or customer service role, ideally in a healthcare setting, preferred.
* Experience supporting front-desk operations, including check-in, telephone management, documentation, and payment processing
* Experience handling confidential information with discretion and professionalism
* Presents a consistently professional appearance, demeanor, and behavior that supports a welcoming, respectful patient experience that aligns with Josselyn standards.
* Demonstrates proficiency with electronic medical record (EMR) systems and maintains the confidentiality of patient information in compliance with HIPAA and organizational policies
* Strong written and verbal communication skills, including the ability to actively listen, provide clear explanations, and communicate professionally with clients, families, and staff
* Bilingual in English and Spanish preferred
* Proficiency in Microsoft Office 365 applications (Word, Excel, Outlook, Teams) and Zoom
* Effective time-management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and ensure timely patient support while maintaining smooth front-end operations## Qualifications
* High school diploma or equivalent required; 2-4 years of relevant experience may be considered instead of education
* Experience in a patient-facing, receptionist, or customer service role, ideally in a healthcare setting, preferred.
* Experience supporting front-desk operations, including check-in, telephone management, documentation, and payment processing
* Experience handling confidential information with discretion and professionalism
* Presents a consistently professional appearance, demeanor, and behavior that supports a welcoming, respectful patient experience that aligns with Josselyn standards.
* Demonstrates proficiency with electronic medical record (EMR) systems and maintains the confidentiality of patient information in compliance with HIPAA and organizational policies
* Strong written and verbal communication skills, including the ability to actively listen, provide clear explanations, and communicate professionally with clients, families, and staff
* Bilingual in English and Spanish highly preferred
* Proficiency in Microsoft Office 365 applications (Word, Excel, Outlook, Teams) and Zoom
* Effective time-management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and ensure timely patient support while maintaining smooth front-end operations
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