Academic Operations Manager

Position Title

Academic Operations Manager

Under the direction of the Dean of the Communication Arts, Humanities and Fine Arts Division, the Academic Operations Manager is responsible for communicating and expediting operational procedures within the division, organizing and coordinating special activities and work projects, compiling reports and assisting in the orientation and support of faculty, and coordinating academic advisement for the division. The Academic Operations Manager’s work schedule may be adjusted to include other days and times to meet changing needs during the year.

• Support the Dean, Associate Dean, and division staff in maintaining key operational processes including schedule development, academic advising, data analysis and reporting, special projects and initiatives, and managing day‑to‑day operations.
• Serve as the liaison from the division to Information Technology Services, Facilities, Payroll, and Educational Affairs on People Soft and Workday (effective Fall 2027) and room assignment issues.
• Serve as the division resource for academic advising issues, evaluation of student records, prerequisites, credentialing process, and graduation requirements.
• Develop and maintain forms for internal division use.
• Work with the Associate Dean on faculty class assignments, course workloads, and salary adjustments.
• Manage the class schedule and room assignments using People Soft and Workday (effective Fall 2027).
• Facilitate the catalog development process for the division using Coursedog.
• Maintain department SharePoint site and the division website.
• Maintain in‑depth knowledge of all division curricula and programs; respond to questions from students, potential students, and others regarding curricula as needed.
• Serve as a resource in de‑escalating and resolving staff, faculty, and student‑related issues and concerns.
• Build and maintain all division courses in alignment with strategic scheduling priorities and student demand.
• Collaborate closely with Student Advising, Educational Affairs, Records, the Bookstore, and the Welcome and One‑Stop Center to implement college‑wide policies and strategic initiatives.
• Serve as a resource to students and faculty regarding CLC support services.
• Work with English Department faculty chairs, Accelerated Learning Program (ALP) coordinator, and other stakeholders to build, test, and staff co‑requisite English courses; serve as liaison for ALP students, faculty, and advising staff.
• Work with faculty and testing center staff to facilitate placement testing as needed, including support for Directed Self Placement.
• Serve as the main resource for course substitutions, late enrollments, prerequisite waivers, and section switches.
• Reference student data as necessary; use the degree audit component to assist students in class selection and graduation.
• Actively participate in on‑ and off‑campus recruitment and outreach efforts to increase student and community awareness of division programs.
• Perform other related duties as assigned by the Dean.

• Implement the strategic plan; develop a collaborative student‑ and community‑focused culture; assure fiscal viability of the department; uphold policy and procedures; proactively lead talent performance and talent development; and build community relations as a collaborative partner on the Leadership Council and within shared governance structures.
• Champion the values of excellence, purpose, integrity, compassion, unity, and inclusion; support student and employee success by demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, socio‑economic, or educational backgrounds.
• Take a lead role in developing new processes and systems to improve division operations and workflow.
• Analyze student enrollment and course data and provide chairs and the Dean with recommendations for creating a student‑centered schedule.
• Assist chairs and the Dean in making course cancellation decisions and provide recommendations regarding schedule development and enrollment management.
• Ex…