Assistant Director, Student Records

Overview

Position Title
:
Assistant Director, Student Records

Why choose the College of Lake County for your next opportunity? The College of Lake County (CLC) offers a competitive salary and excellent benefits, including Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!),

generous vacation, sick and personal time off, and 14 paid holidays each year. Some benefits will not be available for Part-Time or Part Time Staff Under 20 Hours (e.g., health insurance).

The Assistant Director is responsible for managing the daily operations of the Student Records department, ensuring the accuracy of student academic records while enforcing institutional, state, and federal policies. This includes oversight of degree and certificate conferral, transcript and test score processing, transfer and military credit evaluations, student records maintenance, grading, registration, enrollment verifications, and coordinating efficient and effective student service with the Welcome and One Stop Center, phones, virtual services, e-mail, and with internal and external departments.

This position is responsible for establishing and maintaining a high level of equity driven customer service, remaining current on all regulations applicable to Federal and State student records guidelines, training staff, and assisting the Student Records Department with compliance and all customer service initiatives. Additionally, the Assistant Director will work with other departments to provide outreach and support programs to students, parents, and community organizations, as applicable.

Strategic Leadership and Planning – 20%

• Provide Student Records staff supervision and training in excellence, unity, and compassion through student records processes, and department procedures; coordinate work assignments; conduct evaluations of staff performance.
• Motivates and empowers staff to perform at consistently high service levels.
• Defines appropriate professional goals and accountability systems for staff.
• Develops evaluation system to hold staff professionally accountable for student records functions that support student success.
• Evaluates and updates policies, processes, and procedures to ensure they are equitable and meet students where they are to ensure a student-centered experience.
• Uses data to assess the impact on student outcomes across all functions.
• Ensures continuous improvement of the student experience by making recommendations for updates to other department areas as appropriate.
• Assist in the development and implementation of goals and objectives for the Student Records department.
• Lead a team who maintain a prominent level of customer satisfaction with students, prospective students, parents, college personnel and third-party partners either through WOSC interaction, phone call, virtual services, and e-mail.

Project Management – 30%

• Remain informed of changes in federal, state, and institutional policies that may impact departmental and institutional procedures.
• Evaluate the effectiveness of existing policies and procedures and recommend changes to the Director of Student Records.
• Coordinates and updates written policies and procedures, including those found in the college catalog, student resource guide, on the website, and on internal documents/process maps/training manuals. Coordinates efficient and proper dissemination of changes to stakeholders.
• Assist with functional/technical staff to ensure the best use of technology in meeting state and federal mandates and providing support for the functions of the office.
• Establish good working relationships with all offices of the College to provide supportive service to the student records operation.
• Assist with federal, state, and institutional applications and reports by published deadlines.

Operations Management – 40%

• Coordinate student records policies and procedures including, but…