College & Career Navigator Military

College & Career Navigator Military

The College and Career Navigator (CCN)/Military and Veterans Coordinator recruits and engages prospective military and veteran students, their families, and community partners to promote college options and strengthen connections to CLC. The CCN serves as the primary contact for prospective students exploring college and career paths and manages a caseload of incoming military-affiliated students committed to enrolling. They provide personalized, culturally responsive onboarding through holistic support in career exploration, field of interest selection, academic readiness, financial literacy, military benefits, and a successful transition into the first semester.

Student/Customer Service – 80%

• Lead outreach, recruitment, and onboarding for military, veteran, and military-affiliated students.
• Support new admits from application through the first day; assist with pre-recruitment and first-semester advising.
• Develop and support outreach materials (brochures, fliers, newsletters, social media) and engage assigned caseloads.
• Educate students/families on benefits, pathways, careers, and college programs; tailor messaging for key audiences.
• Connect students to tours, events, and exploration activities; use coaching tools to help them select interests and programs.
• Execute communication strategies through calls, email, text, mail, and appointments; assist with applications and portal access.
• Provide advising using appreciative and teaching-focused approaches; maintain broad program knowledge and training.
• Use Navigate for appointments, notes, academic plans, and registration support.
• Introduce early transfer and career planning; use research tools and coordinator resources.
• Connect students to financial aid, payment options, scholarships, and literacy resources; support related events.
• Coach students on academic/personal success; identify barriers and refer to supports; promote school-life balance.
• Build culturally responsive relationships and proactively manage a caseload with regular check-ins and interventions.
• Use TargetX, Navigate, Workday, and other tools to track progress, run campaigns, and monitor outcomes.
• Guide onboarding completion, track engagement, and maintain advising data.
• Develop programs, workshops, and centralized resources for military-connected students; support mentoring and peer engagement.
• Collaborate with campus partners to address military-specific needs.

Project and Process Management – 15%

• Support onboarding/advising change initiatives and improvements to case-management processes.
• Serve as Veterans Club Staff Advisor; coordinate Veterans Day/Memorial Day programming.
• Act as liaison to external agencies serving military-connected students and share resource information.
• Collaborate with college departments and community partners to strengthen onboarding and transitions.
• Represent CLC at high schools (testing, IT support, registration, departmental connections).
• Build relationships with FOI teams, ASAs, outreach, financial aid, records, registration, and WOSC; participate in events.
• Suggest process improvements; navigate school/community site expectations.
• Support audits, program reviews, and data requests; submit semester/annual recruitment, onboarding, advising, and retention reports.
• Analyze data and complete Military-Friendly Schools and IBHE Veterans Fiscal Impact reporting.

Other – 5%

• Participate in professional development.
• Support major campus events (Open House, FOI sessions, convocation, fairs).
• Serve on approved committees.
• Perform other duties as assigned.

Required Qualifications:

• Experience working with Department of Defense and Veterans Affairs education benefits, along with strong familiarity with military culture; veteran status or military affiliation is required.
• Possess and maintain eligibility to work with secondary (high school) and post-secondary students, in-person at all assigned work locations and virtually, in compliance with applicable local, state, and federal laws and regulations, including but not limited to the Illinois School Code and Faith's Law. Employment is contingent upon successful completion of a post-offer fingerprint-based…