Field Service Technician

Field Service Technician

Join to apply for the Field Service Technician role at Accel Entertainment

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third‑party local and regional establishments across ten states. Through exclusive long‑term contracts, Accel serves licensed non‑casino locations including bars, restaurants, convenience stores, truck stops, gaming cafés, and fraternal and veteran establishments.

Accel also owns and operates brick‑and‑mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full‑service, capital‑efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para‑mutuel betting and 55 days of thoroughbred horse racing a year.

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• Technicians work in the field 40 hours per week at bars, restaurants, gas stations, truck stops, etc.
• Multiple service positions available across all areas of Illinois.
• Rates range from $18–$30 per hour, depending on related work experience and proficiency.
• Will train inexperienced candidates.
• Additional shift differential for weekends and 2nd/3rd shifts.
• Hiring for early morning shift with weekend availability.
• Shift starts from home.
• Company‑supplied vehicle and fuel card.
• Competitive benefits: health insurance (incl. vision and dental), 401(k) w/ match, PTO + paid holidays, and additional total rewards.

• Great customer service skills.
• High school diploma or equivalent.
• Terminal Handler’s License (costs covered by company).
• Relevant experience preferred but not required – ATM, amusement, gaming or other electronic/mechanical aptitude (e.g., HVAC, low voltage, cable, phone, internet, automotive).
• Ability to communicate effectively and follow written or verbal instructions.
• Strong organizational, problem‑solving, and analytical skills.
• Computer literacy helpful but not required.
• Valid driver’s license.
• Minimum age 21.
• Frequently required to lift/push weights up to 50 pounds.

The primary responsibilities include maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment, loading and unloading supplies, and assisting in other areas as needed.

• Respond to and troubleshoot service calls for equipment repairs in a timely manner.
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise.
• Provide exemplary customer service.
• Manage inventory to ensure parts are available when repairs are needed.
• Complete all necessary documentation for device entry and logs.
• Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs.

$18.00 – $30.00

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as qualifications, experience level, and skillset.

Voluntary full‑time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long‑term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part‑time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Entry level

Full‑time

Engineering and Information Technology

Gambling Facilities and Casinos

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.