Service Advisor

Service Advisor Overview

We are looking for a Service Advisor to join our team! The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

• Great work environment
• Top Tier Pay Plan
• Competitive benefits package including Medical (90% of premium paid by Employer), Dental, Vision and American Fidelity Insurance Products.
• 401(K) Match – up to 4% Match
• 15 Days Paid Time Off
• 9 Paid US Federal Holidays
• Extensive company paid OEM training and advancement opportunities
• $200 Boot Allowance every 2 years
• Employee Growth and development opportunities.
• Family owned & operated
• Paid Training
• Opportunities for advancement
• Employee Discounts on Vehicle Purchase, Parts, and Service

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

• Previous experience as a Service Advisor preferred
• Previous experience at a Ford or GM dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.