Temporary Customer Service Agent - Falls Airport

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Temporary Customer Service Agent. Will provide superior, friendly, efficient service during all aspects of the rental car process for the Emerald Aisle program. Responsible for greeting and fulfilling club member needs, providing vehicle selection per Emerald Aisle guidelines, creating & maintaining a friendly environment, and assisting in making all transactions quick and efficient.

This position pays $16.50 per hour and is located at the Great Falls International Airport (GTF), 2800 Terminal Drive, Great Falls, MT 59404.

This is a Temporary position and cannot exceed 90 days of employment.

• Monday – Friday: 4:00 pm to 12:00 am
• Tuesday – Saturday: 10:00 am to 7:00 pm
• Wednesday – Saturday: 2:00 pm to 12:00 am

• Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand.
• Identifies and attends to the customer by name, verifies rental agreement and reservation.
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
• Provides all customers with undivided attention while assisting them.
• Prepares all rental and return documents accurately and completely.
• Offers all customers assistance with directions, maps, local area information and appropriate service information.
• Reviews rental parameters with all customers to ensure a complete understanding of rates and service charges.
• Ensures that the return date and time on the rental agreement is accurate.
• Reviews all charges at the time of vehicle return.
• Prepares the Rental Agreement Folder with all required information.
• Answers the telephone in a friendly, helpful and prompt manner.
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image.
• Ensures that the counter is stocked with appropriate supplies and that the work area is safe and clean.
• Assists customers within the queue to minimize wait time and provide the most efficient service possible.
• Seeks to improve job performance through self‑assessment, skill development, training and goal setting.
• Maintains a regular and reliable level of attendance and punctuality.
• Performs miscellaneous job‑related duties as assigned.

Equal Opportunity Employer. Disability. Veterans.

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by the company for this position now or in the future.
• High School Diploma or G.E.D. required.
• Must have a valid driver license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
• No drug or alcohol-related convictions on the driving record in the past five years.
• Temporary position; may work up to a maximum of 90 days during the defined season.