Mortgage Loan Supervisor

Mortgage Loan Supervisor (Full Time)
Location:: Great Falls, MT

At Montana Credit Union, we believe dedication is the heart of our business. Through a sense of purpose and commitment to our members, our community, and each other, we know that our efforts has a meaningful impact on the lives of others. We are currently hiring for a Mortgage Loan Supervisor with experience in the financial services industry.

The Mortgage Loan Supervisor is responsible for overseeing the daily operations of the mortgage department to ensure efficient loan processing, sound underwriting practices, regulatory compliance, high-quality member service, and achievement of the credit union’s strategic goals. This position provides direct leadership and support to mortgage lending staff while overseeing workflow, productivity, quality standards, and operational efficiency throughout the mortgage lending process.

This role is responsible for the origination, underwriting, approval, closing, and servicing oversight of residential mortgage loans, including in-house and secondary market products. The Mortgage Loan Supervisor works closely with members, vendors, title companies, real estate professionals, and internal departments to facilitate timely, accurate, and compliant mortgage lending services.

The Supervisor ensures compliance with internal policies, investor requirements, NCUA regulations, and all applicable federal and state mortgage lending laws while supporting portfolio quality, operational excellence, and member financial well‑being.

Guided by Montana Credit Union’s core values of Innovation, Dedication, Empowerment, and Authenticity, this role contributes to meaningful member experiences by building trust, providing timely and accurate information, and proactively identifying products and services that align with members’ financial needs. A high level of professionalism, attention to detail, and commitment to service excellence is required.

• Leads with integrity, accountability, empathy, and fairness while modeling MCU’s values.
• Inspires and empowers teams through coaching, delegation, and recognition.
• Applies sound judgment and critical thinking to lending, compliance, and operational decisions.
• Communicates clearly and professionally in written and verbal forms.
• Demonstrates adaptability, reliability, and problem‑solving skills in a fast‑paced environment.
• Promotes collaboration, continuous improvement, and member‑focused service.

• Strong understanding of mortgage lending, underwriting, secondary market requirements, escrow servicing, and regulatory compliance.
• Knowledge of HMDA, TRID, RESPA, TILA, SAFE Act, Fair Lending, FHA, VA, USDA/RD, and NCUA regulations.
• Skilled in analyzing financial information, credit risk, loan quality, and operational trends.
• Proficient in Microsoft Office and mortgage loan origination systems.
• Excellent organizational and time‑management skills with the ability to prioritize multiple responsibilities and deadlines.
• Strong leadership, coaching, and employee development abilities.
• Proactive, detail‑oriented, and committed to operational excellence and continuous improvement.

• High school diploma or equivalent required; college‑level coursework in Business, Finance, Accounting, or a related field preferred.
• Minimum of 5 years of experience in mortgage lending, underwriting, processing, or real estate lending operations required.
• Previous supervisory or leadership experience in a financial institution preferred.
• Experience with secondary market mortgage lending and servicing preferred.

• $60,000 – $75,000 annually, commensurate with experience.
• This position may be eligible for incentive compensation based on individual performance and company‑wide objectives and goals being met.

• High‑Deductible Health Plan which includes Dental & Vision.
• Health Savings Account with employer match.
• Lifestyle Spending Account with employer contribution.
• Voluntary Insurance (Life, AD&D, Critical Illness & Accident).
• Group Life Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401(k) with employer match.