Certified Permit Technician

Provides excellent frontline customer service within the Building Safety and Planning Divisions. Permit Technicians are responsible for conducting an initial review of permit applications at intake, providing information regarding development standards, permit fees, and applicable procedures to the general public and City staff. Responds to initial inquiries regarding building, fire, and municipal land development code requirements; verifies the completeness of permit applications in accordance with City guidelines;

and schedules inspections as requested. Work is performed under the general direction of the Building Official and the direct supervision of the Deputy Building Official.

• Receives and processes all building permit applications; receives calls and schedules all inspections on permits.(35%)
• Receives and responds to questions from the public regarding initial plan review, building, zoning, and licensing programs so that the appropriate information is provided or the individual is connected to the appropriate department and/or person.(25%)
• Issues and re-news certificates and licenses to ensure the proper documentation is completed, recorded and filed.(20%)
• Conducts preliminary review of plans at permit intake to establish completeness and determine to either accept or reject applications, or provide guidance to applicants as to how to navigate the process more efficiently.(5%)
• Maintains records and reports of various certificates, licenses, permits, property files and tickets so the City has a readily accessible information retrieval system to verify information on existing documents.(5%)
• Posts payments, compiles monthly reports, and prepares and distributes performance and financial reports to accurately portray the volume of building permits, and licensing activity within the City.(5%)
• Provides a variety of secretarial and clerical support services as needed to the Building and Planning Divisions including but not limited to support for various boards and commissions as requested.(5%)

• High School diploma or equivalent.
• Three years of administrative experience in a construction, real estate, or building department, OR any combination of education, training and experience necessary to perform the duties of this position.

• Possession of a valid Montana driver’s license.
• Permit Technician Certification (14) from the International Code Council within one year of hire.

• Basic knowledge of, or ability to reasonably learn, all applicable Federal, State and local building and land development codes, rules, and regulations.
• Ability to utilize basic word processing, database and archival software programs as well as ability to learn complex permitting and licensing software programs, processes and procedures.
• Ability to read and interpret plans, plats, maps, and prints both for accepting plan submittals and conveying accurate information externally and internally.
• The ability to handle stressful situations while establishing positive, friendly and effective working relationships with employees, supervisors, and the general public. Must demonstrate a willingness to work both independently and with the public with an emphasis focused on exemplary customer service skills.
• The ability to be self-motivated, take initiative and work independently when necessary.
• Substantial knowledge of office practices, methods and procedures.
• Working knowledge of basic bookkeeping principles and practices.
• Ability to maintain legible, accurate written records and develop reports.

• Ethical Conduct
• Attention to Detail
• Takes Initiative
• Exemplary Customer Service Skills

This position has no supervisory responsibilities.

Work is…