Clinical Service Interface Partner; Athena)

At the Great Falls Clinic Hospital, we pride ourselves on providing high quality care and exceptional service to our patients. Here you will find excellent nurse to patient ratios. This allows us to provide more personalized care and create stronger connections. You will discover a culture of teamwork, compassion, and an opportunity for professional growth.

POSITION OVERVIEW:

The Athena EMR Analyst provides technical support and systems analysis to identify, prevent, and resolve service interruptions within the organization’s electronic medical record system, Athena AMB, and related application environment. This position serves as a subject matter expert for clinical and operational Departments across the Clinic and Hospital. The EMR Analyst supports effective EMR use, secure access, troubleshooting, workflow optimization, and protection of patient information.

This role requires knowledge of healthcare information systems, regulatory compliance, collaboration with healthcare professionals, and EMR system optimization.

EDUCATION:

• Bachelor’s degree in health information management, healthcare administration, or a related field, required.
• Athena Certification, preferred
• EMR Athena Super User Certification, preferred

EXPERIENCE:

• 3 years of ambulatory healthcare experience with EMR use or support PHI handling.
• Experience supporting end users, troubleshooting application issues, and coordinating resolution.
• Experience supporting workflow analysis, training, and change adoption
• 5 years of ambulatory care, staff development or education experience.
• Experience with EMR administrative duties such as user setup, access changes, password resets, clinical dictionaries, system documentation or issue-resolution records.
• Experience supporting system optimization, project management, process improvement, or system implementation initiatives.

LICENSE/

CERTIFICATIONS:

• Athena certification
• EMR Super User Certification or formal training in clinical informatics.

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to assess workflows, identify system issues, and recommend practical solutions.
• Working knowledge of EMR functionality, user access, documentation, orders, and privacy requirements.
• Strong customer service, communication and collaboration skills.
• Ability to create clear documentation, training materials, procedures, and issue notes.
• Ability to organize work, meet deadlines, and adapt to changing priorities.
• Knowledge of Athena EMR
• Use of usual and customary equipment used to perform essential functions of the position.
• Participate in department call rotation.

NOTICE OF PRE-EMPLOYMENT SCREENING REQUIREMENTS:

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check
• Drug Screening
• Health and Immunizations Screening

ABOUT US:

In 1917, four visionary medical leaders opened a world-class comprehensive health care center, with an integrated team of specialists and a personal approach to wellness - far from an urban center. Today, we are focused on becoming Montana's healthcare provider of choice.

We are committed to recruiting the most contemporary medical staff, harnessing the power of the latest medical technologies, continually striving for advancement, and above all, working as a team to meet the health needs of the 250,000 residents living in our 17 local counties.

Our vision is to be the healthcare provider of choice for patients and the workplace of choice for staff and providers. We will achieve this vision by committing to a culture of integrity and safety, evidence based exceptional care, compassionate customer service, great work environment and innovation/technology.

ABOUT GREAT FALLS:

Great Falls lies about halfway between Yellowstone and Glacier…