General Manager, St. Mary Village

General Manager, St. Mary Village page is loaded## General Manager, St. Mary Village locations:
USA, MT, St. Mary, St. Mary Village time type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR101247

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Duties
* Manages (plans, directs, supervises, evaluates, rewards, and disciplines) all tasks performed by department managers and staff.
* Ensures the safety and protection of property, guests and employees.
* Communicates on a frequent basis with General Manager’s Office and other central service areas, especially regarding any unusual situations.
* Ensures effective employee assimilation upon arrival. Including; assigning staff accommodations, explanation of policies and expectations, property tour, introduction to department managers for schedule and uniforms, etc.
* Establishes a tone of professionalism, positive thinking, and promotes a culture consistent with organizational values.
* Builds and fosters team environment among all staff members. Model’s the way to promote a positive can-do attitude, ensuring exceptional guest service.
* Works with People & Culture to assist with employee transfers, promotions, coaching, disciplinary action, terminations, etc.
* Meets daily with Department managers to discuss operational needs, occupancy, staff concerns, productivity, daily forecasts, sales goals, etc.
* Holds regularly scheduled staff meetings with department heads to review and update budgets, forecasts, hotel activities, etc.
* Works with Staff Accountant to assign manager’s operating banks. Plans and distributes change to outlets when necessary.
* Works with Chef, F&B manager on food and liquor cost and their controls.
* Reviews and approves all department schedules to ensure efficient staffing and productivity levels are maintained.
* Ensures Managers have the necessary tools to operate. Follows up on operational needs, staffing, training opportunities, etc.
* Resolves guest and employee concerns tactfully and in a timely manner.
* Conducts routine weekly dormitory inspections ensuring safety and cleanliness guidelines are followed.
* Frequently inspects rooms, public areas, and kitchen for cleanliness and condition.
* Will assist in specific departments when necessary.
* Enforces and follows all Company policies and regulations.
* Performs other duties as assigned.

Skills & Experience
* 3-5 years previous hotel GM, guest service management experience is required.
* Hotel/restaurant degree or equivalent experience required.
* Experience in seasonal hotel or concessions operations is preferred.
* Excellent organizational, time management, communication and interpersonal skills are required.
* Must possess ability to communicate effectively both orally and in writing with all levels of management.
* Previous experience with public speaking recommended.
* Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
* Must be able to handle guest concerns in a professional and tactful manner.
* Must use tact and discretion due to exposure to confidential matters.

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las…