End User Support Administrator II (Onsite

Location

US-MT-GREAT FALLS-6932-CUST ~ 6932 Goddard Dr ~ GODDARD (External Site)

End User Support Administrator II (Onsite) at RTX (Collins Aerospace). Requires an active Top Secret security clearance with SCI eligibility on day one.

• Provide Tier 1 and Tier 2 technical support for end users in an Enterprise IT environment, including troubleshooting hardware and software issues.
• Assist with the configuration, management, and maintenance of end‑user devices and applications within Linux and Microsoft environments.
• Support and utilize COTs software tools such as MECM, BMC Foot Prints, and other tools to manage end‑user systems and resolve incidents.
• Perform system administration tasks such as user account management, password resets, permissions, certificates, and group policy updates.
• Assist in maintaining and troubleshooting virtual desktop environments using tools such as VMware, ESXi, and VSphere.
• Provide support for monthly patch management to ensure end‑user devices remain secure and up to date.
• Collaborate with team members to support software upgrades, tech refreshes, and system updates for end‑user environments.
• Document technical support activities and maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
• Deliver excellent customer service by effectively communicating with end users and resolving issues in a timely manner.

• IT experience working in an Enterprise IT environment.
• Ability to work a shift schedule that includes nights, weekends, and holidays.
• DoD 8570 IAT Level II certification (Security+ or CISSP preferred) required on day 1.
• Typically requires a degree in STEM and a minimum of 2 years of relevant experience, or an advanced degree in a related field.
• Active and transferable U.S. government issued Top Secret clearance required prior to start date, with the ability to obtain SCI after start.
• U.S. citizenship required.

• Experience with Microsoft Windows & Server environments, including Active Directory, DNS, and Group Policy;
  Linux bash; and computer security implementation.
• Understanding of basic network engineering fundamentals: OSI layers, IP addressing, sub‑netting, TCP/IP stack, VLANs, DHCP.
• Willingness to learn new technologies and applications as required.
• TS/SCI clearance.

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan with employer matching funds and a separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal,  protection.
• Birth, adoption, and parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan with up to 10 free counseling sessions.
• Healthy You Incentives and an overall wellness rewards program.
• Doctor on Demand and virtual doctor visits.
• Bright Horizons child and elder care services.
• Teladoc Medical Experts and a second opinion program.
• And more!

USD 68,900 – 131,100.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.