Shared Services Manager

Shared Services Manager

Company: Loenbro, LLC
Business Unit/Department: People Operations
Location: Westminster, CO / On-site
Reports to: Vice President of People & Culture
Employment Type: Full-Time
FLSA Classification: Exempt

About Loenbro

Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long‑standing relationships with our partners. We have a national presence but a local approach—every customer benefits from our capabilities and our care.

At Loenbro, we don’t just offer jobs—we build careers grounded in integrity, teamwork, excellence, and purpose. Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation.

The Shared Services Manager is responsible for leading and optimizing centralized shared services functions that support multiple business units, with a primary focus on Human Resources transactional services. This role ensures consistent, compliant, and efficient service delivery across the enterprise by standardizing processes, managing service levels, and providing a single point of accountability for employee‑facing services. The Shared Services Manager partners closely with business leaders and functional stakeholders while maintaining strong operational controls and a high standard of service.

Shared Services Intake & Service Management

• Design and maintain clear intake processes for Shared Services requests, including prioritization rules and service‑level expectations.
• Ensure leaders and employees understand how to engage Shared Services and what service levels to expect.
• Oversee employee service desk and case management processes, serving as a single point of contact for employee inquiries.
• Ensure all cases are tracked, resolved timely, and assigned clear ownership.

Policy Administration & Compliance

• Maintain central ownership of HR policy administration, ensuring consistent interpretation, guidance, and application across the enterprise.
• Ensure compliance with company policies, internal controls, and applicable federal, state, and local regulations.
• Oversee maintenance of required employment, regulatory, and audit documentation to reduce legal and operational risk.
• Support audits, reporting, and documentation requests as needed.

Process Improvement & Systems

• Identify and implement process improvements, automation, and efficiencies to improve service quality and reduce cost.
• Partner with HR, Finance, IT, and other stakeholders on system implementations, enhancements, and data integrity initiatives.
• Ensure accurate data management across HRIS, payroll, and related enterprise systems.
• Provide leadership, direction, and coaching for HR Shared Services team, ensuring all team members have clearly defined goals and receive regular performance feedback.

Required:

• Bachelor’s degree or equivalent combination of education and progressive human resources experience.
• 5+ years of progressive experience HR operations, or operational management.
• Experience with HRIS, ERP, and case management or service desk tools preferred.
• Significant experience leading full‑scope HR operations, talent acquisition, and learning and development functions.
• Demonstrated ability to partner with senior leaders and drive people strategies in complex, operational environments.
• Proven leadership, communication, and organizational skills.

Preferred:

• Experience in construction, industrial services, manufacturing, or other field‑based, multi‑site organizations.
• Experience scaling people operations in a high‑growth or acquisition‑driven environment.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable…