House Manager ​/ Residential Manager

Job Title:

House Manager / Residential Manager

Department:
Residential Services

Reports To:

Program Director, Residential Services Director, or Area Manager

FLSA Status:
Exempt, Salaried

Location:

Great Falls Montana

Salary / Hourly: $45,760year / $22 an hour

The House Manager / Residential Manager is the accountable operational leader of an assigned group home or supervised apartment serving adults with developmental disabilities. The Manager is responsible for maintaining an inspection-ready, safe, clean, welcoming, person-centered, and compliant home; directing staff; ensuring required coverage; overseeing participant services; and ensuring that state, DDP, Medicaid, company, personnel, incident, medication, and operational reports and records are accurate, complete, timely, and available for review.

The Manager works under the oversight of the Program Director, Residential Services Director, or Area Manager but owns day-to-day execution within the assigned home.

THE MANAGER OWNS THE HOME’S DAILY OPERATIONS

The House Manager is expected to identify problems, organize corrective action, follow through to completion, verify results, and promptly elevate matters outside the Manager’s authority. Delegating a task does not remove the Manager’s responsibility to monitor it. The Manager may not assume that another employee, shift, department, or supervisor handled a required report, correction, staffing issue, or safety concern without verification.

This is a salaried executive‑management position. The Manager’s primary duty is management of the assigned residential home or recognized operational unit. The Manager customarily and regularly directs the work of at least two full‑time employees or their equivalent and exercises meaningful judgment over staffing, assignments, performance, compliance, safety, documentation, and daily operations. The Manager’s recommendations concerning hiring, discipline, advancement, promotion, reassignment, and other employee‑status decisions are expected to receive particular weight, subject to final company authority and policy.

The annual salary is $45,760, paid on a salary basis through the company’s regular payroll schedule. The position is not expressed or administered as an hourly role. The Manager must work the management schedule and additional reasonable hours necessary to fulfill assigned responsibilities, including scheduled on‑call and emergency‑response obligations, consistent with company policy and applicable law.

Plan, organize, direct, monitor, and continuously improve daily operations of the assigned home in accordance with Montana DDP, Medicaid, participant plans, company policies, and management direction.

Maintain the home in continuous readiness for announced or unannounced state, DDP, Medicaid, fire/life‑safety, licensing, quality‑assurance, and company review.

Ensure adequate staffing, required ratios, safe assignments, schedule coverage, proper handoffs, call‑offs, overtime awareness, and escalation of unresolved vacancies or unsafe coverage.

Direct, supervise, coach, and evaluate Team Leads, DSPs, Residential Counselors, and other assigned staff; establish clear expectations and follow up on performance.

Ensure current PSPs, behavior support plans, healthcare protocols, diets, restrictions, rights protections, emergency instructions, and participant‑specific competencies are implemented consistently.

Monitor participant health, safety, welfare, dignity, rights, choice, community inclusion, appointments, transportation, medication support, finances when assigned, and quality of life.

Coordinate home supplies, food, household routines, maintenance requests, vehicle concerns, environmental safety, and approved purchasing within delegated limits.

Serve as