Store Manager - Falls, MT; 10th Avenue S

Store Manager – City Brew Coffee

Position Title: Store Manager

Location: City Brew Coffee, 1221 10th Avenue S., Great Falls, MT 59405

Employment Type: Full-time

Reports to: District Manager

City Roasting Company LLC dba City Brew Coffee is dedicated to providing exceptional coffee experiences to our community. We pride ourselves on high-quality products, outstanding customer service, and a welcoming atmosphere. Our team is passionate about coffee, and we strive to create a place where customers can relax, connect, and enjoy the perfect cup.

The Three Things that define success at City Brew:

• Inspire – Motivate, coach, and develop your team to deliver exceptional service and embody our “Serve Without Compromise” culture.
• COGS Control – Drive profitability through effective inventory management, waste reduction, and strong cost-of-goods oversight.
• Labor Control – Optimize scheduling and staffing to meet business needs while maintaining productivity and payroll efficiency.

Responsible for the daily planning, management, and leadership of a City Brew retail store/kiosk, including exceptional product quality, guest service, inventory control, cost management, and other duties as assigned by the District Manager and Corporate Office.

• Recruit, hire, train, and develop a high-performing team in alignment with City Brew standards and payroll budgets.
• Lead by example in delivering exceptional guest service and product quality.
• Manage store financial performance, including budgets, labor, and cost of goods.
• Maintain strict cash handling procedures and conduct regular audits.
• Ensure cleanliness, organization, and maintenance of all store areas.
• Oversee inventory systems to maintain optimal stock levels while minimizing waste and shortages.
• Execute and support marketing initiatives, including POP placement and local store engagement.
• Ensure compliance with all company policies, procedures, and operational standards.
• Partner with the District Manager and Corporate Office on employee relations matters, including hiring, discipline, evaluations, and investigations.
• Support employee engagement and recognition initiatives.
• Communicate effectively with leadership regarding store performance, staffing, and operational needs.
• Complete all additional duties as assigned to support store success.

• Strong leadership and team development skills
• Proven ability to manage operations, budgets, and performance metrics
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Working knowledge of service industry operations, preferably coffee or retail
• Ability to maintain confidentiality and professionalism
• Passion for coffee and creating exceptional guest experiences

• Previous management experience required
• Experience in retail, food service, or coffee industry preferred

• Ability to stand for extended periods
• Ability to lift and carry store supplies and equipment
• Maintain stamina throughout scheduled shifts

• Your contributions are recognized and celebrated through our Rewards & Recognition Program, designed to spotlight the amazing work you do.
• You'll have the chance to make a real impact, grow your career, and shape the future of a brand built on quality, community, and connection.
• Free/discounted drinks and chance to share your love for coffee with others

City Brew Coffee is an Equal Opportunity Employer.