Installation & Field Service Technician

Installation & Field Service Technician

Location: Malvern, Worcestershire, with nationwide travel

Salary: £29,000 per annum + performance-related bonus

Hours: Full-time, Monday to Friday

Company vehicle provided for business travel

About the role

Keynetics is looking for a practical, dependable and self-motivated Installation & Field Service Technician to join our team in Malvern.

This is a varied, hands-on role involving the installation, maintenance and support of secure key-management systems at customer sites throughout the UK and Ireland.

You will spend much of your time working independently in the field, travelling between customer locations and carrying out planned installations. When you are not on the road, you will work from our Malvern office preparing equipment and supporting the wider Operations team.

Full training will be provided on Keynetics products and installation processes. We are looking for someone who already has good practical ability, is confident using tools, can deal professionally with customers and is comfortable taking responsibility for their own work once trained.

Previous experience as a Field Service Engineer is not essential.

What you'll be doing

• Installing key-management systems at customer premises
• Carrying out maintenance and service visits
• Using hand and power tools to complete installations
• Completing basic technical checks and identifying installation or equipment issues
• Commissioning devices using smartphone-based applications
• Completing installation photographs and digital job records
• Carrying out vehicle and equipment checks
• Looking after company tools, stock and equipment
• Working with our Operations and Technical teams to resolve issues when required
• Representing Keynetics professionally at customer sites

About you

You will ideally be:

• Practical and confident using hand and power tools
• Reliable and organised
• Comfortable working independently once trained
• Detail-focused and able to follow processes accurately
• Confident and professional when dealing with customers
• Comfortable using smartphone apps, navigation and digital forms
• A sensible problem-solver who knows when to ask for support
• Genuinely comfortable with regular travel and overnight stays

Essential requirements

• Full UK driving licence
• Practical experience using hand or power tools
• Experience in a practical, installation, maintenance, service or similarly hands-on role
• Good written and verbal communication skills
• Comfortable working independently at customer sites
• Willing and able to travel throughout the UK and occasionally Ireland
• Comfortable with overnight hotel stays as a regular part of the role
• Able to pass the required DBS/background checks

Experience in installation, facilities maintenance, telecoms, security, CCTV, access control, automotive fitting, equipment servicing or another practical customer-facing role would be useful, but not essential.

Training and support

You will receive training on our products, systems, installation procedures and safety requirements before working alongside an experienced Keynetics installer in the field.

Once you are competent and comfortable, you will begin completing suitable installations independently, with full support from our Operations and Technical teams.

Travel

Regular UK travel is an important part of this role, with occasional travel to Ireland.

The working pattern can include early starts, substantial driving and overnight hotel stays depending on the installation schedule.

Hotels are arranged in advance, and business travel and accommodation costs are covered by Keynetics.

What we offer

• £29,000 annual salary
• Performance-related bonus
• Company vehicle for business use
• Company pension
• Business travel and hotel accommodation paid
• Full product and installation training
• Company tools and equipment
• Support from an experienced field and office-based team
• Varied work across different customer locations

About Keynetics

Keynetics provides secure key-management and access technology to commercial and public-sector organisations across the UK and Ireland.

Please apply with your CV if you are practical, reliable, comfortable working independently and interested in a varied field-based role.