Associate Patient Care Coordinator

Optum NY/NJ, is seeking a  
** Associate Patient Care Coordinator
** to join our team in  
** Lake Success, NY** .  Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and erience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country.

Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while  
** Caring. Connecting. Growing together.*
* ** Orthology Physical Therapy, part of Optum
** part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. The  
** Associate Patient Care Coordinator
** is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

** Schedule** : 37.5-hour work week, Monday through Friday 6:30 am to 7:00 pm, shift to be determined by the hiring manager upon hire.

*
* Location:

** 3 Delaware Drive, Suite 202, Lake Success, NY 11042

*
* Primary Responsibilities:

*
* + Welcomes patients and visitors by warmly greeting them in person or on the telephone and assisting with their needs

+ Answers high volume of incoming calls and makes outgoing calls as needed

+ Checks patients in/out according to company procedures

+ Follow the payment Security policy and procedures according to Optum Medical guidelines

+ Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages

+ Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments

+ Schedules appointments in person or on the phone. Optimizes patients' satisfaction, provider time, and treatment room utilization when scheduling appointments

+ Maintains patient accounts by obtaining, recording, and updating personal, insurance, and financial information

+ Obtains revenue by collecting and recording patient charges

+ Active engagement with interoffice communication through email, phone, chats, etc

+ Maintains operations by following policies and procedures; reporting needed changes

+ Works on assigned daily/weekly reports as needed

+ Protects patients' rights by maintaining confidentiality of personal and financial information

+ Maintains a tidy and inviting reception area

+ Ability to cover shifts for coworkers

+ Contributes to team effort by accomplishing other duties as assigned

+ Perform other duties as assigned

** What are the reasons to consider working for United Health Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:*
* + Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

+ Medical Plan options along with participation in a Health Spending Account or a Health Saving account

+ Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

+ 401(k) Savings Plan, Employee Stock Purchase Plan

+

Education Reimbursement

+ Employee Discounts

+ Employee Assistance Program

+ Employee Referral Bonus Program

+ Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at:  (Use the "Apply for this Job" box below)./uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

*
* Required Qualifications:

*
* + High School Diploma/GED (or higher)

+ 1+ years of computer proficiency experience in Microsoft Office

+ 1+ years of customer service or healthcare related experience

+ Ability to abide by Optum guidelines including being on time for shift

*
* Preferred Qualifications:

*
* + 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

+ Experience working with an electronic health record (EPIC)

+ Knowledge of medical terms

*
* Soft Skills:

*
* + Ability to work independently and maintain good judgment and accountability

+ Demonstrated ability to work well with health care…