Customer Service ​/ Account Management

Company Description

Linemark Printing, Inc. is a leading E-Commerce Print-on-Demand manufacturer, supporting books, direct mail and commercial products. The 90,000sf headquarters in the DMV is the base of the independently owned business; serving the market's most influential brands in each business unit. As one of the nation’s fastest-growing tech-driven POD manufacturers, Linemark and it's team members are part of a dynamic environment where quality, reliability, and continuous improvement are core values.

The Customer Service Representative is a full-time, on-site role based in Upper Marlboro, MD. This position is responsible for handling inbound and outbound customer communications via phone, email, and other channels, providing timely and accurate information about orders, services, and project status. Day-to-day tasks include answering inquiries, resolving issues, coordinating with production and sales teams, and updating customer records in internal systems.

The role also involves monitoring order progress, managing expectations, and ensuring customers receive clear, professional communication throughout the service lifecycle. The Customer Service Representative will contribute to continuous improvement initiatives by identifying recurring issues, suggesting process enhancements, and supporting a positive, collaborative work environment.

• Strong verbal and written communication skills, with the ability to explain technical or process details clearly.
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
• Comfort working with CRM or order management systems, and proficiency with basic office software (e.g., email, spreadsheets).
• Proven problem-solving abilities and a calm, professional approach with customers.
• High school diploma required; additional education or experience in printing, direct mail, or communications is a plus.
• Commitment to teamwork, reliability in attendance, and willingness to learn new technology and Linemark’s products, services, and processes.

• Range of salary based on experience. This is a career position w/commensurate compensation.
• Regular reviews, training and opportunities for advancement.